Job Description

A superb opportunity has arisen for a Housing Officer to join a leading provider of social housing on an interim 6-month contract. As a Housing Officer, you will play a vital role in managing and maintaining a patch of 500 mixed tenure properties. Your primary responsibility will be to ensure the timely and efficient allocation of properties, as well as managing tenancy agreements and resolving any housing-related issues that may arise. You will also work closely with the specialist Rent Income and ASB teams within the organisation to provide support to tenants and ensure the delivery of excellent customer service.

• Manage a designated portfolio of 500 properties, ensuring tenancy agreements and policies are upheld.

• Conduct housing assessments and carry out property inspections to ensure compliance with health and safety regulations.

• Develop and maintain effective relationships with tenants, providing relevant advice and support on tenancy-related matters.

• Investigate and resolve tenancy breaches and deal with any low level anti-social behaviour cases.

• Liaise with external contractors and agencies to arrange repairs and maintenance works.

• Liaise with Rent Income team to ensure rents are managed effectively.

• Maintain accurate records and ensure all administrative tasks are completed in a timely manner.

• Ensure compliance with relevant housing legislation and council policies.

• Proven experience in housing management within the social housing sector.

• Excellent communication skills, both written and verbal, with the ability to engage effectively with tenants and external partners.

• Sound knowledge of relevant legislation, including the Housing Act, Tenancy Law, and Health and Safety regulations.

• Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.

• Proficient IT skills, including the use of housing management systems.

• A proactive and self-motivated approach, with the ability to work independently as well as part of a team.

• A basic DBS will be completed for this role.

This is an excellent opportunity for a motivated Housing Officer who is seeking a fresh challenge. If you have the relevant experience and are interested in this opportunity please submit your CV immediately.