Job Description

Job Opportunity: Customer Service Operative – Liverpool

🔹 Position: Customer Service Operative

🔹 Location: Liverpool

🔹 Pay Rate: £14.47 per hour

🔹 Hours: 35 hours per week (Monday – Friday, 9:00 AM – 5:00 PM)

🔹 Contract Duration: Ongoing starting 31st March

Do you have experience in Council Tax billing and recovery? Are you passionate about delivering outstanding customer service? We are looking for a Customer Service Operative to join their team, handling inbound calls and supporting residents with their council tax enquiries.

Key Responsibilities:

✅ First point of contact for residents regarding Council Services, including Council Tax.

✅ Assist customers with understanding their council tax bills, payment plans, and account details.

✅ Set up and manage Direct Debits, payment plans, and alternative payment options.

✅ Support residents with council tax-related issues such as arrears, disputes, and exemptions.

✅ Ensure compliance with council policies, procedures, and legal requirements.

✅ Maintain accurate records of customer interactions and update council systems accordingly.

Essential Requirements:

✔ Experience handling Council Tax billing and recovery enquiries (Essential).

✔ Experience using revenue systems such as NEC Northgate (Essential).

Why Join Us?

⭐ Competitive Pay – £14.47 per hour.

⭐ Stable Contract – Full-time role with a Monday to Friday schedule, possible overtime and weekend hours available

⭐ Impactful Work – Help Liverpool residents navigate council tax and essential services.

⭐ Professional Development – Gain valuable experience working within Liverpool City Council.

Additional Information:

* All hours up to 37 per week will be paid at plain time.

* Overtime above 37 hours will be paid at time and a half (double time on Sundays).

📩 Interested? Apply today! Send your CV in response to this ad or call Charlotte for more information