Job Description

Role: Reservations Coordinator - Immediate
Location: London
Salary / Rate of pay: From 13.50 per hour (DOE)

Platinum Recruitment is working in partnership with a popular Hotel in London and we have a fantastic opportunity for an immediate Reservations Coordinator to join their team on an interim basis, starting this week.

What's in it for you?

• Monday and Friday (Office hours) - no weekends
• Hourly Pay
• Weekly pay (paid each Friday)

What's involved?

• Respond to all communications from guests, travel agents and referral networks that have come in via email, telephone, fax or CRS (Central Reservations System)
• Dealing with guest queries, requests, and resolving any complaints
• Processing commission claims
• Dealing with over bookings and book outs
• Understanding room types available, location, layout, selling status, rates, and benefit packages
• Know the credit policy of the hotel and how to code each reservation
• Prepare confirmation correspondence
• Process cancellations and modifications promptly
• Helps develop room revenue and occupancy forecasts

Requirements:

• Proven experience of Group Reservations and OPERA PMS
• Proven experience of managing extranets is essential
• Strong communication skills, both written and verbal
• Immediately available with the right to work in the UK (no sponsorship provided)

Sound like the role for you? Then we would like to hear from you!

Click Apply Now and one of the team will be in touch to discuss this immediate Reservations Coordinator role in the London area

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Helen Davies
Job Number: RESLON / INDFOHF&B
Job Role: Reservations Coordinator - Immediate
Location: London

Platinum Recruitment is acting as an Employment Business in relation to this vacancy.