Job Description

Job Title: Service Desk Operator

Location: North Devon District Hospital. Raleigh Park, Barnstaple, Devon, EX31 4JB.

Trust: Royal Devon University Healthcare NHS Foundation.

Job Type/Shift Patterns: Full-time, Monday to Friday, either 8am-4pm or 9am-5pm, totalling 37.5 working hours per week. The initial training for this role will be conducted on-site. Once you are trained and can work independently the position offers a hybrid work model, allowing for 3 to 4 weeks of work from home, with 1 to 2 weeks in the office each month.

Contract duration - 3 - 4 months (Subject to review)

Pay Rate: £13.13/Hr. + Holiday pay

JOB SUMMARY:

The Service Desk Operator provides first-line IT support to Trust IT users, serving as the primary point of contact for incidents and service requests. The role involves logging, prioritizing, and resolving IT issues while ensuring users receive timely support. Operators monitor incidents to meet SLAs and collaborate with other teams to maintain IT systems and user accounts. The position supports approximately 4000 users across multiple sites in North, Mid & East Devon.

Responsibilities:

* Act as the first point of contact for IT incidents and service requests.

* Log, prioritize, and track support requests via the IT Service Management system.

* Provide first-line technical support, including account administration and print queue management.

* Maintain and update IT user directories for starters, leavers, and role changes.

* Monitor incidents against SLAs and escalate when necessary.

* Assist with external staff registration and IT access.

* Act as a Local Organisational Administrator for NHS Mail.

* Contribute to major incident responses and maintain the IT Service Desk knowledge base.

Required Skills/Experience:

* Experience in an IT Service Desk or technical support environment.

* Strong communication skills for conveying technical information clearly.

* Proficient in Microsoft Office and service desk tools.

GCSE or equivalent in an IT-related subject or relevant IT experience in an NHS environment.

As a member of NHS Professionals, you have fantastic benefits:

* Putting People in Places to Care – be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.

* Weekly pay to give you access to your wages more quickly.

* First choice of shifts/placements at the Trust of your choice over agencies.

* Our team is always happy to help - access our support line any time.

* Working options to suit your lifestyle – being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.

* Training and development opportunities via the Trust and NHSP’s own academy.

* Explore different wards, keep your skills up to date whilst gaining vital experience.

* Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

Who are NHS Professionals?

We specialise in putting people in place to care. Every year we help thousands of dedicated candidates and highly skilled NHS workers enjoy better career opportunities, access to more shifts and a healthier work-life balance, giving more choice and control to our members.

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

Apply Today

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

Disclaimer

Please note, you will be contacted by email throughout the recruitment process, so please check your emails, including your junk/spam regularly. We regret we cannot contact everyone who is not selected for an interview, therefore if you do not hear from us within 21 days after submitting your application, please assume you have not been successful on this occasion.

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