Job Description

Job Title: WMS Superuser

Rotating shift patterns.

9 month contract.

Job Purpose

The WMS Superuser plays a vital role in ensuring the seamless operation of warehouse processes by maintaining, optimising, and enhancing the Warehouse Management System (WMS). This role requires strong technical expertise, problem-solving skills, and a solid understanding of warehouse operations. As the on-site WMS specialist, you will be the go-to person for all system-related queries, providing both operational and technical support while driving process improvements.

Key Responsibilities

• Oversee and maintain the WMS to ensure peak performance.
• Provide functional support to the Operations teams.
• Troubleshoot and resolve WMS-related issues.
• Analyse system data to enhance warehouse efficiency and productivity.
• Train warehouse staff on WMS functionalities and best practices.
• Identify process deviations and implement corrective actions.
• Collaborate with central IT teams to resolve system issues promptly.
• Work closely with IT and warehouse teams to introduce new system features.
• Generate regular reports on system performance and improvement initiatives.
• Support User Acceptance Testing (UAT) for all new WMS implementations.
• Develop process flows, work instructions, and standard operating procedures (SOPs) with the training team.
• Communicate with internal and external stakeholders, attending weekly and ad-hoc meetings.
• Perform other relevant duties as required.

Required Skills

• Strong IT skills (Excel, PowerPoint, Word).
• Analytical mindset with problem-solving capabilities.
• Experience in managing change across multiple stakeholders.
• Ability to develop and present recommendations effectively.
• Minimum 3 years of experience with WMS or similar systems.
• Solid understanding of warehouse operations and processes.
• Proven ability to train and support system users.
• Excellent verbal and written communication skills.
• Ability to perform under pressure and meet deadlines.

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All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.