Job Description

Neighbourhood Response Team Manager

Job Type: Temp 6 months with possible extension
Location: Islington London
Salary: 25.64 PAYE or 33.71 Umbrella per hour

We are seeking a Neighbourhood Response Team Manager to oversee a regional team within a large housing association, ensuring that the neighbourhoods are desirable places to live and that services are delivered to a high standard. This role involves liaising with both internal and external stakeholders to identify and implement improvements, with a strong focus on supporting our more vulnerable customers.

Day-to-day of the role:
Lead and motivate the team through monthly one-on-one meetings, team meetings, and annual performance reviews to ensure key performance targets are met within policies and service standards.
Develop and monitor neighbourhood plans and local offers, ensuring successful delivery and positive outcomes, collaborating with local resident groups and stakeholders.
Oversee the design and delivery of estate inspections, ensuring high standards in the resulting action plans.
Manage stakeholder relationships and communications, resolving any complaints to maintain high-quality customer care.
Manage and monitor budgets to ensure cost efficiency and value for money.
Provide reports on key variances to maintain and deliver service level agreements.
Manage specific teams and contracts as required, ensuring effective service delivery and compliance with relevant policies.

Required Skills & Qualifications:
Substantial experience in leading and managing a team within a housing management setting, achieving key performance indicators and enhancing customer service.
Proven ability to plan, manage, and organise resources effectively within given timescales.
Skilled in analysing and utilising performance data to enhance outcomes.
Excellent communication and interpersonal skills, with a track record of influencing senior stakeholders and customers.
Exceptional time management skills, capable of managing multiple priorities and meeting deadlines.

If interested please apply for this role below