Job Description

IT Business Analyst – Service Management & BAU Transition

Duration: 6-Month Contract (Initial)

Daily Rate: £550 p/d Inside IR35

Location: Remote | Global Team

Our client, a global leader in supply chain solutions specialising in asset management and logistics, is seeking an IT Business Analyst with Service Management and BAU transition experience. This role is ideal for a BA with strong requirements gathering & UAT testing expertise, supporting the implementation of Service Management processes and transitioning tools from Project to BAU.

Key Responsibilities:

Lead requirements gathering for Service Management & BAU transition

Define functional & non-functional requirements for new processes

Support UAT testing – including script creation, execution & tracking

Facilitate the transition of IT tools from Project to BAU

Work closely with global IT & business teams to ensure a smooth transition

Analyse data to provide insights and recommendations

Gathering requirements to implement service management with ServiceNow

Stakeholder management (IT and business)  

Tech Stack:

 ServiceNow | SAP | Salesforce | JIRA | Confluence

Required Skills & Experience:

Proven experience as a Business Analyst in Service Management & BAU transition

Strong background in requirements gathering (functional and non-functional) and documentation

Ability to collaborate with global teams across multiple time zones.

Hands-on experience with UAT testing and regression testing

Understanding of IT service processes and how they transition into BAU

Experience in Supply Chain, Order Management, or Plant Management.

Excellent stakeholder management across IT & business teams

 Nice-to-Haves:

Spanish language skills (not essential but a plus!)