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IT Business Analyst – Service Management & BAU Transition
Duration: 6-Month Contract (Initial)
Daily Rate: £550 p/d Inside IR35
Location: Remote | Global Team
Our client, a global leader in supply chain solutions specialising in asset management and logistics, is seeking an IT Business Analyst with Service Management and BAU transition experience. This role is ideal for a BA with strong requirements gathering & UAT testing expertise, supporting the implementation of Service Management processes and transitioning tools from Project to BAU.
Key Responsibilities:
Lead requirements gathering for Service Management & BAU transition
Define functional & non-functional requirements for new processes
Support UAT testing – including script creation, execution & tracking
Facilitate the transition of IT tools from Project to BAU
Work closely with global IT & business teams to ensure a smooth transition
Analyse data to provide insights and recommendations
Gathering requirements to implement service management with ServiceNow
Stakeholder management (IT and business)
Tech Stack:
ServiceNow | SAP | Salesforce | JIRA | Confluence
Required Skills & Experience:
Proven experience as a Business Analyst in Service Management & BAU transition
Strong background in requirements gathering (functional and non-functional) and documentation
Ability to collaborate with global teams across multiple time zones.
Hands-on experience with UAT testing and regression testing
Understanding of IT service processes and how they transition into BAU
Experience in Supply Chain, Order Management, or Plant Management.
Excellent stakeholder management across IT & business teams
Nice-to-Haves:
Spanish language skills (not essential but a plus!)
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