Our client is looking for energetic and customer-focused Front of House staff to join their cafe team.
You will be responsible for providing excellent customer service to event attendees, the running of cafe operations, and ensuring a smooth and enjoyable experience for all guests. Whether serving food and beverages or assisting with seating and inquiries, you'll play a key role in the event's hospitality experience.
Note: Due to the client location, you must be able to drive. The location is not accessible via public transport.
Key Responsibilities:
- Customer Service: Greet guests with a friendly, positive attitude. Provide a welcoming atmosphere for all attendees, assisting them with menu choices, taking orders, and answering any questions about cafe offerings.
- Order Taking & Service: Efficiently take food and beverage orders, ensure accuracy, and deliver orders in a timely manner. Ensure high standards of presentation for all items served.
- Cash Handling: Process cash and card payments, issue receipts, and ensure transactions are completed accurately and promptly.
- Cafe Operations: Maintain cleanliness and organisation of the cafe area, including wiping down tables, chairs, and counters regularly. Ensure that condiment stations are well-stocked and tidy.
- Team Collaboration: Work closely with kitchen staff, ensuring orders are communicated accurately and efficiently. Assist colleagues with various tasks to ensure smooth operation of the cafe.
- Guest Engagement: Promote special offers, menu items, and event-related promotions to enhance the guest experience. Engage with guests to ensure they are satisfied, and their needs are met.
- Health & Safety Compliance: Follow all food safety and hygiene guidelines, ensuring that food and drinks are served in a safe and sanitary manner. Adhere to COVID-19 protocols and event-specific guidelines as required.
- Problem Resolution: Handle customer complaints or requests professionally, ensuring that guests feel valued, and their concerns are addressed. Escalate issues to the cafe manager when necessary.
- Event Support: Assist in preparing and organising cafe spaces for peak periods. Ensure that the cafe remains fully operational during busy times and that all guests are attended to.
Qualifications:
- Previous experience in a customer service or food service role, preferably in a cafe, restaurant, or event setting.
- Friendly, approachable demeanour with strong communication skills.
- Ability to work efficiently and stay calm under pressure in a fast-paced, high-energy environment.
- Knowledge of food safety standards and willingness to learn cafe-specific procedures.
- Basic math skills for handling cash and processing transactions.
- Physical stamina for standing or walking for extended periods, with the ability to carry and serve trays, drinks, and food.
- Flexibility to work ad-hoc shifts, including weekends, in line with event timings.
Shift Times:
- Shift times will be 8am until 2pm approximately.
- Please be aware that shifts could be longer depending on business requirements.
Dates required for cover in March: (other bookings will be discussed regarding April).
- Friday 21st March
- Sunday 23rd March
- Friday 28th March
Pay rate: 13.00 per hour.
You will be paid weekly, every Friday, for the hours you have completed the week before.
You will be paid via PAYE.
To apply, please call Dani at Berry Recruitment Darlington on (phone number removed).
Note: Please be aware, you must be able to drive as the location is not accessible via public transport.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.