Job Description

We are looking for a Freelance based Operations Manager minimum of 6 mths likely to extend to work for a professional services company in Manchester

outside of IR35

Operations Manager is expected to work 2-3 days per week and £190 per day

Fully remote with flexible working hours. Periodic meetings in person will be required

Client profile

Our client is a professional services company.

They quality assure and improve safety and business critical training programmes delivering licences and certification needed for work like truck driving and construction.

Their clients are government agencies and businesses.

They operate internationally across a range of industry sectors.

Job Role

Operations Manager

This is a hands-on roles, working in a fast-moving environment and would suit someone who is at ease with multi-tasking, dealing with people and lots of moving parts, with a problem-solving mind who takes initiatives

This team of Controllers and Manager is expected to serve a population of 900 training businesses delivering over 100,000 courses on an annual basis. They will coordinate and manage over 2,500 audits per annum addressing over 6,000 trainers and their training providers.

Organises the assignment, delivery and reporting of audits

Produces audit and management reports for internal and external stakeholders

Ensures the competence, independence and professionalism of team members including the Operations Controllers

Investigates and responds to queries and complaints

Qualifications, Skills and Experience

In addition to the essential qualities expected for an Operations role, both the Operations Controller and Manager must have:

at least 4 years' experience working in knowledge-based businesses dealing with quantitative and qualitative data

excellent English language skills – verbal, reading and writing

excellent analytical skills

great attention to detail

very low tolerance to errors and mistakes

very fluent in Microsoft Office suite including Word, Excel, PowerPoint, Teams, OneDrive and SharePoint

The Operations Manager must also have at least 2 years' experience in project/service management.

If you are the type of person who enjoys bringing order to things this could be the job for you.

Key aspects of the role are liaising with our freelance teams, service users and other members of our core team to ensure that we meet all of our contractual requirements and delight our clients