Job Description

Our local authority client based in South London are urgently seeking an experienced Housing Officer.

*£21.45 an hour PAYE*

Main Purpose of the job:

To provide a high quality, customer focused and responsive Housing Management service to Lewisham Council residents.

Summary of Responsibilities and Personal Duties:

1. Proactively manage a variety of Housing Management functions within procedural deadlines including viewings and sign ups.

2. Carry out estate visits and inspections in a lone working capacity.

3. Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings.

4. Manage nuisance cases effectively and liaise with external mediation partners.

5. Ensure you escalate any anti-social behaviour cases appropriately and in line with procedures.

6. Respond to correspondence and complaints and provide good quality drafts for members enquiries.

7. Identify, record, and support our vulnerable residents, signpost residents for support as required.

8. Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.

9. Work collaboratively with other departments, partners, and stakeholders to ensure multiagency responses to complex cases.

10. Take legal action as necessary. Ensure all legal paperwork is completed to a high standard to apply for possession and/or injunction proceedings.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful