Job Description

Void Property Coordinator

We are looking for someone with high administration and communication skills to join our Asset Investment Team. The right person would either have technical knowledge in housing or a keen interest in learning about it.

Location: Work from both offices in Tunbridge Wells and Epsom (Hybrid working: Minimum of 2 days a week)

Salary: £30,000

Hours of work: 35 per week

Probation period: 6 Months

Contract: Fixed Term Contract - 12 Months

Notice Period: 1 Month

Role Summary

To manage all aspects of void repair and improvement works from inception to completion, ensuring work is carried out to the required standard, within budget and to programme.

Who are we?

We provide more than 13,000 homes across Kent, Sussex and Surrey. Over the years we have invested heavily in our homes and continue to do so as part of the Peabody Group. We promote hybrid working and have more than 300 employees based in various locations across our operating area.

Why Choose Us

* Contributory pension scheme 4% to 10% matched contributions

* Hybrid working

* Free onsite car parking

* Life assurance of 4x annual salary (Terms and Conditions apply)

* 30 days annual leave in addition to bank holidays

* Two volunteer days per year

* Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

* Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

* Extensive annual Staff Wellbeing programme

* Enhanced maternity, paternity, and shared parental leave provision

* Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

* Annual flu vaccinations

* Access to an extensive range of corporate discounts on shopping, travel & days out

* Social events, including lunchtime walking, rounders, festive Fridays

* Travel loan

Key Activities

Carry out pre void inspections as required.

Identify and evidence rechargeable repairs and implement resident recharges.

Manage void property keys and facilitate access as required.

Obtain utility meter readings, arrange for any debts to be cleared, to enable credit to be applied for contractors to carry out their works.

Assess and make recommendations to improve properties to achieve EPC Band C or above.

Raise work orders and issue instructions to contractors to carry out repairs and improvements.

Support the Asset Management Group referral process.

Monitor and prioritise work in progress.

Monitor and report KPI data, produce reports and take corrective action as required.

Update systems and keep all relevant departments informed of progress.

Undertake post inspections for the purposes of quality control and consistency.

Ensure that the required documents are received in good time to facilitate the letting of the property.

Support the Senior Project Manager in the preparation of budget bids and management of approved budgets.

Support the Senior Project Manager in the procurement of contracts, in line with applicable legislation.

Support the Senior Project Manager with the production of briefs, specifications and contract documentation.

Support the Senior Project Manager with the selection of contractors and to prepare, tender and administer contracts.

Ensure that projects are delivered in a professional manner, on time, within budget and to the agreed standard.

Promote a “one team” philosophy in the management of projects.

Ensure customer satisfaction data is obtained and act on all negative variances.

Manage customer complaints and undertake a “lessons learned” review.

Provide information to update Integrator and other property records.

Represent TCH at meetings, seminars, workshops and the like.

General:

Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

Attend and participate in training and other meetings and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the business.

This job description is a guide to the nature of the work required. It is not comprehensive, and it is expected that other duties will be undertaken as this role develops and as may be reasonably expected.

Person Specification

Education and Qualifications

GCSE level education including Maths and English

Holds or working towards a relevant building qualification (Desirable)

Knowledge and Experience

Knowledge of housing and construction legislation (Desirable)

Experience of housing property maintenance

Knowledge of construction contracts (Desirable)

Knowledge of construction practice and methods

Contract administration experience (Desirable)

Budget preparation and management experience (Desirable)

Skills

Good verbal and written communication skills

Ability to negotiate.

Excellent administration skills.

Effective time management skills.

Ability to prepare and analyse financial information and other data.

Good presentation skills (Desirable)

High level of IT literacy (Desirable)

Behaviours

Enthusiastic

Empathetic

Organised and methodical

Accuracy and attention to detail

Drive to deliver.

Commitment to teamwork

Closing on 20th March