Job Description

Do you have experience working with order fulfilment, transport or logistics? Do you have experience using SAP? Are you based in or around Corby?

We have a 6-month fixed-term role available in Corby for TATA Steel. This position is ideal for someone with strong customer service skills who is organised, responsive, and adaptable.

As a Order Management Specialist, you will be the day-to-day operational interface between our customers and the internal organisation. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction.

Role- Order Management Specialist

Location: Tata Steel Corby, Weldon Rd, Corby NN17 5UA (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks)
Rate: 26,606 per annum / 14.00 per hour (PAYE)
Contract Length: 6 months, with potential for extension
Shift Pattern: Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs)

Key Responsibilities:

• Customer Relationship Management: Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting.
• Enquiry & Complaint Handling: Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions.
• Order Fulfilment: Collaborate with Supply Chain to manage order processing, prioritisation, and delivery according to service level requirements.
• Service Reporting: Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements.

Essential Requirements:

• Experience: Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling.
• Technical Skills: Familiarity with SAP (Must have) and Excel for data management is preferred.
• Communication: Excellent verbal and written communication skills with the ability to work effectively across all levels.
• Experience within a manufacturing or similar environment

Desirable Skills:

• Proficiency in Excel for reporting and data insights.

Benefits:

• Competitive salary with paid holidays
• Comprehensive CV advice and career support
• Exclusive online discounts on dining, shopping, and more
• Referral bonus of 300 for each successful candidate you refer
• Potential for career advancement and permanent roles

Does this role sound like a match? Apply today! If your profile aligns with our requirements, a team member will be in touch to discuss the next steps.