Job Description

£251 - £293/day

Trade Floor Support Engineer

A Global Consultancy is currently looking for an Trade Floor Support Engineer to come onboard for a 6 Month contract, working on one of their client sites. Ideally you
will be fluent within English/French and if you can speak Dutch as well, I am sure they will be very pleased (but no pressure.)Job descriptionAs a Trade Floor Support expert, you will provide global approach / solutions. Support and maintain the global dealing room environment, ranging from end user workstations to backend servers. You will analyse and troubleshoot incidents, and work pro-actively to reduce recurrence.
Trade Floor Support is composed of Ops Engineers who deliver top quality support to one of the most critical departments in the bank: Financial Markets. Within the team, we embrace the agile way of working to improve efficiency and to ensure we provide the best service possible to our customers.
Your key responsibilities will consist of:
Incident and problem Management
• Pick up incidents
• Analyse impact and work on resolution
• Follow up until complete resolution
Cross-border collaboration and end design
• Align with other team in other Dealing Rooms to provide the best support global experience
• Qualifying and benchmarking new systems
• Maintaining contact with various vendors
• Global unified solutions
Support Financial Market end-users for multiple trading rooms across our companyRequirementsAs a Trade Floor Support Expert you will also need:• An IT degree or similar through experience
• Windows OS expertise, including Architecture knowledge
• Experience in a support function is preferred
• MS Office and Windows troubleshooting, SCCM, networking, scripting, Appsense
• Any MS certification is an added value, as well as development languages and ITIL certification
• English is required, Dutch and French are very useful
• Team Player, communication skills, stress resistant