Job Description


Operations Support Engineer

The Role:Job Purpose• To manage the work pack for the Field Service Team with remote technical assistance, job preparation and related equipment, risk assessment and any other activities to assist UK Engineers.• To manage the tooling preparation, dispatch and collection each time are required for field service activities and to review their condition and implementation.• To control the return of service return items and book into SAP.• To provide technical support on projects assigned by his Line Manager.Roles and Responsibilities:• Responsibility for UK Field Service Engineers with site pre-work preparation requirements including the preparation of method statements, risk assessments, drawings, site resource requirements, reports.• Responsible to provide technical information, maintain technical records and carry out all the above duties in an accurate, efficient and timely manner.• Responsible for quotes and invoicing on SAP for any consumable item for field service activities.• To assist with tooling preparation, dispatch, collection and quality review.• To assist Field Service Engineers with specific technical enquiries from customers.• Work either on customer sites or within internal facilities (factories and workshops) if and when required, including the support of Field Service activities.• To support Field Service Manager and D&T Manager as requested.Essential Skills / Qualifications:• SAP User• Microsoft Office proficient• Engineering Background/UnderstandingDesirable Skills / Qualifications:• Engineer Degree, HNC/D.• Mechanical diploma, degree.• Comparable vocational education with long time work experience.About Fircroft:Fircroft has been placing people in specialist technical industries for approaching half a century, focusing on mid to senior level engineers for contract and permanent roles worldwide. By applying for this job you give consent for Fircroft to contact you, via email & telephone, to discuss your application along with future positions and Fircroft's services.Fircroft is registered as a Data Controller with the Information Commissioner as required under the General Data Protection Regulation 2016/679. Fircroft will only process your personal data for the specific purposes of managing your application