Job Title: Duty Manager
Location: Rotherham, South Yorkshire
Reporting to: Operations Manager
Pay: Above National Minimum + Bonus
Hours: Zero hour contract – between 25 – 40 hours per week
About the business
Jump Inc is a spring-loaded urban playground with activities for everyone. A fun, safe environment where you can play, get fit, meet friends or party.
As lockdown restrictions lift and Leisure and Hospitality finally reopen, Clark Recruitment Services are delighted to be supporting Jump Inc in the recruitment of an Duty Manager for the Rotherham Trampoline Park.
About the role
This is a fast paced and varied role where you will work across all areas of the business. As Duty Manager you will lead from the front, setting an example to the rest of the team, consistently demonstrating the outstanding levels of customer service and ensuring the site is maintained to a highest standard.
At times business demands may result in the Duty Manager being the most senior manager on duty therefore making them accountable for the sites performance and operation in the absence of the OM/GM/AM
You will be friendly, sociable and outgoing. Genuinely like people and a team player. An optimist with a bit of a competitive nature. Success in this role requires someone who is enthusiastic and energetic, works well under pressure. You’ll be conscientious, good with detail and take you responsibilities seriously.
Duties & Responsibilities:
Provide day to day strategic leadership to all site teams ensuring they set up with the correct resources, tools and materials to meet the business requirements.
Ensure that workloads and tasks are appropriately delegated and effectively monitored.
Set, monitor and regularly review team performance and objectives.
Support in recruitment, induction and training of new staff members ensuring all documentation is captured and stored in line with company procedure and policy.
Encourage effective communication and team work and instil a motivating and empowering working environment for staff.
Assist in effective man management including (but not exhaustive) one-to-ones, departments meetings, full site meetings, probationary reviews and performance reviews.
Work together with the OM/GM/AM to ensure the collaborative development of the business.
Accurately forecast revenue to ensure effective staffing models are put into operation which balance cost reduction, excellent service delivery and delivering the company labour KPI.
Control stock and place accurate orders ensuring a full range of socks, food and beverage are available to customers.
Understand all controllable costs in connection to the site and influence effectively to maximise profit.
Understand competitor products and offerings within the sites marketplace and suggest reactive solutions to OM/GM/AM.
Ensure all daily and weekly reports are communicated to the Cluster Manager and Marketing Manager together with Directors that are accurate and on time.
Ensure compliance with Health and Safety policies and procedures, and all associated statutory requirements throughout all areas of the park.
Provide a safe environment for staff, customers, members of the public and contractors both front of and back of house.
Ensure all operational documentation is stored in line with company policy and procedure.
Assist in delivering all safety related KPIs including accident rate and health and safety audit.
Ensure the site is maintained to the highest standard.
Identify value enhancing site improvements and make recommendations to the OM/GM/AM.
Operational and service
The DTM must possess a full understanding of how each department operates so they can support when the site is in high demand OR at times be placed in any department when the site is operating on a skeleton model in order to control labour costs.
Take part in Manager on Duty shifts as well as site opening and site closing shifts.
Deliver effective and accurate communication and reports to the Cluster Manager and Marketing Manager together with Directors.
Ensure all hourly, bi hourly, weekly and monthly procedures are conducted thoroughly and that the highest standards of site presentation and maintenance are delivered.
Ensure highest level of service is delivered to customers, promoting repeat business and an environment to capture reviews across all social media platforms.
Ensure any general complaints are dealt with swiftly with the overall aim to recover experience and encourage repeat business. For technical complaints ensure they are escalated to the correct function within the business