Job Description

207384876
£210 - £250/day
15-Feb-2018
 

Senior Desktop Engineer - Trade Floor Support

Senior Desktop Support Engineer (Trade Floor Support) - LondonOur client, a major global organisation, has an excellent opportunity available for enthusiastic, motivated and hardworking Senior Desktop Support Engineer with solid experience within the Financial Services industry. This will be a temporary 6 month contract basis (extendable). The office is based in London.It is essential that applicants have 5 years' experience in Desktop Support Roles, with recent experience of providing End User Desktop Support within a similar Trade Floor/Executive/Business support role within Financial Services. Strong communication and excellent customer service skills essential. Applicants must be committed, reliable and flexible. Competitive salary based upon experience. Immediate start.Summary of Duties & Responsibilities:* EUC Support including Desktop, Laptop, Blackberry, Printer, Audio/Video equipment
* Lotus Notes, Sametime, Exchange/Outlook Support
* Critical Executive/Business/Trade Floor Support
* After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
* Coordination of power shut down or DR activities
* Vendor escorts and odds/ends at Greenford and Wallbrook
* Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc.Job Description:* After hours support change records and post-certification of Telecom, Firewall, Storage, etc. changes.
* Physical layer troubleshooting for APCON config issues at Walbrook
* Cable work in MDF Room
* Cisco call centre upgrade support and vendor escort
* Vendor escorts and odds/ends at Greenford and Wallbrook
* Firewall requests for local network enhancement projects
* Coordination of power shut down activities
* LAN Configuration
* Project responsibilities: Segmentation Support, E2.0 rollout of new tools, Outlook, etc.
* Technical support to address EMC Storage, NetBackup Appliance, Qualys, etc. related issues raised by respective GTO groups.
* Providing end to end support for 20 Video Conference Room, 1 Training Room and 8 number of personal video devices which are used by European Management Team.
* This includes weekly check in VC room, troubleshoot and resolution of AV Issue and if required then work with Video and External Vendor for any VC related issue.
* Technical assistance to senior leaders, heads of business units during their meeting in UK Telepresence Room.
* Escalate break-fix issues of AV hardware to VIDEO group. Then co-ordinate with Reception Desk to book affected Room(s) for vendor Technician to visit onsite and troubleshoot & fix the issue. Escort vendor Technician onsite and provided necessary technical assistance needed.
* Submit request(s) online with relevant vendor Courier for pickup of faulty AV equipment. Then co-ordinate with building Loading Bay in booking a Date & Time slot for the pickup. On arrival of Courier provide necessary escort and assistance in moving the faulty AV equipment from Vanguard premises to Loading Bay.
* Test and share feedback/results for any new AV technology/software/hardware to be deployed in VIE.
* Round-the-Clock support in AV Rooms during ILT meet, ISL meet, Town Halls, external Client hosting events, etc