Job Description

Mona Noor
£350.00 - £450.00

Incident Management Specialist - online store


6 month contract with the possibility of renewal

Looking at a daily rate of £350 to £450 dependent on experience

The Incident Management Specialist is responsible for efforts around daily incident management/resolution.


*Provide extensive research and testing of products in pursuit of product
*Collaborate with engineering, design groups and product leads to escalate, investigate and resolve issues (defects) escalated by Consumer Services and our partners and customers.
*Extract and Export customer data, related to reported incidents, using a data retrieval tool.

Expected knowledge
*Proficiency in Microsoft Office Application (Outlook, Excel, PowerPoint and Word)
*Must have technical writing skills to provide troubleshooting steps to technicians or engineers
*Must have an aptitude and passion for learning new products and technologies in depth.
*MUST Speak and write in fluent English. Some Spanish and/or Japanese a plus.

Experience required:

*Previous experience working as a QA or Incident Management preferred
*Experience working in the Gaming Industry
*Salesforce Knowledge - SharePoint and confluence is highly desirable

The JM Group is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for interim/contract/temporary positions. The JM Group is an Equal Opportunities employer and we encourage applicants from all backgrounds.