Job Description

Daniel Szczerban
Market Rate

IT Project Manager - omnichannel contact centre technology/AI

Technology Project Manager - omnichannel contact Centre technology & AI solutions

Our client, a major player in the commercial hospitality & hotels space are looking for a seasoned contract Technology Project Manager to run a project to deliver a leading edge contact center technology solution to help support our client's ambitious growth plans over the next 3 years.

We are looking for a hands on IT PM with demonstrable project delivery experience on contact center tech projects where the solution delivered offers a seamless omnichannel experience for the customer, AI call screening, etc. as a modern fit for purpose solution. The role will support the business's plans to grow 7 fold over the next three years via the continued growth of it's accommodation portfolio, and will allow the contact center to support this scaling up with the right technology.

Essential experience

  • Demonstrable IT Project Management on contact center technology projects
  • Experience delivering fit for purpose CC solutions including AI call screening and which offer a seamless customer experience across all channels
  • Must be capable of delivering projects end to end from inception, RFI, RFP, supplier selection through to implementation and integration into business operations.
  • Must be comfortable working in a non-corporate, medium sized organization where the ability to roll up the sleeves and deliver without extensive resources or supporting project structure is important.
  • Previous experience project managing CC projects into consumer focused organisations (retail, hospitality, gyms, leisure, FMCG, hotels etc.)