Job Description


Membership Administrator (6 month contract)

6 month contract to provide clerical & administrative support and to ensure accurate & timely processing of Health Shield new & existing memberships.Principle AccountabilitiesContact with Members, Companies & Brokers by telephone, post & email as requiredAdministration of member records including, but not limited to, importing of records, amendments & data checkingWork closely with Development Officers & Managers to process application forms & deal with any member queriesSetting up new groups with large member count & generating up to date membership listingsImporting Excel spreadsheets from Companies & Brokers onto Navision & ensuring that the membership is set up correctlyAdministration of new & existing Health Shield RepresentativesLiaising with other departments, as required, including Credit & Billing regarding queries & set up of payroll deductionsEnsuring Navision & CRM databases are updated & all interactions loggedPerform other duties as specified from time to time by the Team Leader/ManagerAssist the Society in achieving its strategic goals & Balanced Scorecard objectives. This includes, but is not limited to, working to achieve the relevant departmental KPI’s & attending relevant training sessions.Education, Skill & Knowledge RequiredFriendly, professional & excellent telephone mannerStrong team playerGCSE (or equivalent) grade C or above in English & MathsTime management – ability to handle multiple priorities, organise work & meet deadlinesAble to work with minimal supervision & work accurately, even under pressureMethodical & organisedSelf-motivated & able to use own initiativeKnowledge of Microsoft office applicationsExperience working in a busy office environmentStrong administrative skillsAble to stay focused & have high concentration levelsWork arrangements: Full time, Monday – Friday, 37.5 hours per week. 6 month fixed term contract.BenefitsCompetitive salaryFree car parking at Head OfficeFree electric hook up for electric cars at Head OfficeCorporate membership of the Health Shield medical cash plan after successful completion of probation25 days annual leave plus bank holidaysFree on site gymFree refreshments (tea, coffee, juice etc.)Training and development supportWellbeing initiativesQuarterly on site wellbeing therapy treatmentsEmployee development scheme – staff can get a contribution towards non work related personal development activitiesSalary sacrifice schemesClosing date: Tuesday 23rd April 2019Interviews planned for: Thursday 25th and Friday 26th April 2019