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Responsibilities: * Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity. * Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement * To provide infrastructure administ ...