Job Description

209154135
£330 - £400/day Umb/paye option
08-Dec-2018
 

Resilience & Surge Manager

Resilience & Surge Manager
CV deadline 12/12/18 (Email Removed) 1700
Clearance: BPSSWe are looking for a Resilience & Surge Manager ideally with NHS/Govt Dept experience.The Surge Service covers 12 CCGs across North Central and North East London. This post will be based in Clifton house but will, in conjunction with other members of the surge team, will spend part of the time, meeting customers and providers in the Urgent and Emergency Care Networks in North Central and North East London to help forge strong working relationships.
The post holder will:- Lead on surge and resilience planning work as part of thePerformance Team responsible for ensuring that there are robust plans in place to manage surges in demand and that these are enacted at times of pressure.
- Be the main point of contact for surge capacity issues being reported by providers. Responsible for ensuring appropriate systems are in place to support delivery of the in-hours and out of hours surge and resilience planning service throughout the year.
- Support day to day work on the interfaces between acute, specialist and community care providers and be an active participant in escalation processes that ensure patients move through the system in a safe and effective way.
- Be required to have regular contact with internal and external stakeholders, and will often need to engage with them over sensitive, complex, contentious and confidential issues.The stakeholders will include some or all of the following: Chief Officers, and senior management team.
- Assist in the delivery of the provider operational resilience and surge management work as part of NEL within the Performance and Surge Directorate and is responsible for ensuring that there are robust plans in place to manage surges in demand and that these are enacted at times of pressure. The surge hub uses a system called SMART (Surge Management and Resilience Toolkit) to assist in managing the system as well as assisting in monitoring pressure so appropriate action can be taken at an early point.
- Support the Surge Managers as a point of contact for surge capacity issues being reported by providers.
- Assist in the team ensuring appropriate systems are in place to support delivery of the in-hours and out of hours` provider operational resilience and surge management service throughout the year on behalf of North Central and North East London 12 CCGs.
- Assist in providing assurance to key stakeholders, including CCGs, NHSE and NHS Improvement. They will support day to day work on the interfaces between acute, specialist and community care providers and be an active participant in escalation processes that ensure patients move through the system in a safe and effective way.
- Be required to have regular contact with internal and external stakeholders, and will often need to engage with them over sensitive, complex, contentious and confidential issues. The stakeholders will include some or all of the following: CCGs (Chief Officers, and senior management team); Acute hospitals (directors and senior staff); Community, Mental Health and Specialist Providers; Pan London Surge Hubs; London Ambulance Service; NHS England; NHS Improvement; Local Authorities; NEL senior management team, MDT directors, performance teams, senior managers on the on-call rota.This post is required to be part of the 7-day surge management rotaAs well as the specific experience required above you will have the necessary qualifications, skills & experience of a Surge Manager take control of this requirement from its inception to its completion.If you meet the experience required above please call/mail me asap for more information. Thank you