Job Description

£55000 - £60000/annum 6 Months FTC

CRM Business Analyst

Market-leading hospitality group is looking for a Business Analyst with retail or hospitality background as well as project and vendor management skills to join their fast-paced team. We are looking for an individual with strong CRM Implementation and data experience. An initial 6 month FTC with an opportunity to a permanent contract,Duties and responsibilities* Key person to manage and support on both Projects and Business operations* Work with different business users to acquire detailed requirements* Identify any opportunities for systems and process improvement* Use the technical knowledge and understandings of company systems, prioritise and outline optimum solutions with the company and its brands, and ensure the culture and operations are aligned* Figure out and evaluate solutions, prepare proposals and advice on new process or software based on users’ requirements* Help create and manage the project governance and standards* Prepare clear and accurate test scripts on system functionality* Support and coordinate implementation and execution of new process and software* Conduct and manage different testing including UAT* Work with external vendors or suppliers on solution delivery, make sure the solution can fulfil the business requirement within schedule and budget* Provide training and change adaptation support to users* Ensure issues are identified and resolved, and performance are reviewed and evaluatedPersonal Qualifications and experience* Experience on hospitality or retail in similar role is desirable* CRM and Data Project Experience* Experience on users’ business requirements discussion and user testing* Have knowledge on business process and system configuration and improvement* Personable and high standard on quality and accuracy* Outcome-driven with high standard and consistency on work and integrity* Good attention to details as well as can see the big picture on impacts of actions* Excellent verbal and written communication skillsApply now!Keywords: Business Analyst, CRM, Data Central London, Hospitality, Project Management, Business Process, Systems Improvement, User requirements, User Acceptance Testing, Business Operations, Software Improvement, Test Script