Job Description


Service Support Officer

Service Support Officer – Property
Culham, OxfordshireOverall Purpose:
To work as part of a team operating the Property Helpdesk to enable site occupants to report faults and request work and part of the team answering switchboard calls. Also, to work as part of the team answering the main site number to ensure efficient processing of calls.Accountabilities:
• Required to operate the Property Unit Helpdesk phone and email in a knowledgeable and efficient manner.
• Jointly responsible for the administration of the Estates Development Control Process ensuring that
• Responsible for the day to day administration of the Site contract for Security, Reception, Post and Messengers as directed by the Contract Project Manager ensuring that
• Carrying out additional administrative duties as directed by the Service Support Manager or Site Manager to include small one off administrative projects as well as routine requiring the post holder to organise their workload and work independently.Specific Qualifications/Experience:
• Good basic level of education and good IT skills (Word and Excel in particular) including databases.• Relevant experience in customer service environment• Customer driven• Good organisation skills to ensure that their workload is appropriately prioritised, and tasks completed on time• Must have good communication and interpersonal skills and be able to work as part of a team and have the ability to interact with a wide range of personnel both internal and external.• Must be assertive when dealing with applicants and interfaces involved in the EDC process to ensure that information is received promptly• Must have good telephone and writing skills and an ability to listen carefully and take down an accurate record of what is said.• Must have an acute attention to detail for checking through figure work supplied by the contractors• Must have the ability to problem solve simple problems, seeking guidance from the Estates Manager/Site Manager as requiredCompany:
The United Kingdom Atomic Energy Authority is a large UK government research organisation based on an expansive site just outside of Oxford. UK AEA’s mission is to lead the commercial development of fusion power and related technology and position the UK as a leader in sustainable nuclear energy. With over 1,000 employee’s, this is an exciting and vibrant place to work.For more information please contact- Please note, this role is strictly within IR35 and only available on PAYE/Umbrella basis.- All employees working at the UK Atomic Energy Authority will be required to complete an online Disclosure Certificate application as part of their clearance - The Disclosure & Barring Service (DBS) checks will show the details of all current criminal convictions (convictions considered unspent under the Rehabilitation of Offenders Act 1974) or will confirm that there are no such convictions.The UK Atomic Energy Authority actively promotes equality and values diversity in our workforce.Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants