Job Description

209316334
£22500 - £25000/annum + Package
14-Jan-2019
 

Customer Care Coordinator

Customer Care Coordinator - Perm - BournemourthMy client are a National House Builder, based in Guildford. They have a fantastic opportunity for a Customer Service focused individual to join their small team in Customer Care. My client is looking for people who are enthusiastic and passionate about the Customer Journey and always pushing a 100% customer service level.Specifically, for this role, they require a Customer Care Coordinator to liaise with the Maintenance Operatives and Customers to rectify any problems with their new build housing. You will be working on the 2 year defects programme for new builds, working to improve customer homes. This role is based 80% on the telephone and 20% administration. It will intail logging complaints and querries onto the internal systems and scheduling maintenance operatives diaries to complete the scheduled works.The ideal candidate will have the following:- Strong communication skills- Have experience with another National House builder- Able to organise and prioritise work offiiciently- Good customer service experience- Good problem solving abilitiesSkillset:Good communication and confidence in all levels of engagement
Positive attitude
Hardworking
Methodical by nature
Good organisational skills and handling of tasks
Willing to work in a team and help in all areasA competitive salary will be offered based on experience with working for National House Builders. This will range from anything between £22.5k - £25kIf you are interested in this role please call Peter Fahy on (phone number removed), alternatively please email