Welfare Benefit Advisor
We are currently looking to recruit a Welfare and Benefits Advisor to join our team in providing advice and guidance to customers on areas such as benefits, debt management, housing and general welfare.People Asset Management provides Occupational Health and Wellbeing services to a variety of customers throughout the UK including public and private sector organisations. We provide a wide range of services including Case Management, Health Surveillance, Counselling including EAP Services and Physiotherapy.The post holder will be responsible for:Working as part of a team to ensure smooth delivery of the service and excellent client care
Continuing to develop knowledge in relation to advice that is being provided in the area of Welfare and Benefits including debt management, benefits eligibility, housing and general welfare.
Advising and supporting clients by telephone who are experiencing financial or welfare issues
Completing the debt advice process with clients by providing advice on a range of debt solutions and strategies and where appropriate provide help and support to enable the client to implement suitable strategies and debt solutions
Providing advice on welfare benefit matters where appropriate including benefit checks, sanctions, applications, mandatory reconsideration's and appeals
Identifying accompanying issues which may be relevant to the client’s situation. In particular related to the client’s mental health but also other relevant factors e.g. housing, physical health or disability, carers, family matters. Provide advice and support on these matters within remit and identify suitable referrals within the organisation for additional support to the client
Using effective and appropriate agreed referral and signposting mechanisms.
Ensuring all records are kept up to date, accessible to other staff within the team
Where appropriate make referrals to other areas within the business who can provide more specialist assistance
Researching information and details relating to Welfare and Benefits to create literature that can be provided to clients and can be updated via the internet so that electronic advice is also available.
Deliver the advice against agreed output, outcome and satisfaction targets
Comply with all legal and regulatory requirements
Follow agreed policies & procedures for respondingThe successful candidate will meet the following requirements:Have ideally worked in a similar role providing advice and guidance for either an EAP service or charitable organisation or CAB
Ideally hold a relevant Advice & Guidance Qualification for Welfare and Benefits and a counselling qualification, but this is not essential
Previous experience of providing legal advice would be advantageous but is not essential
Be a proactive individual that is committed to supporting clients with the issues they are facing
Have an enthusiasm for researching and creating literature to provide Welfare and Benefits support to colleagues
Effective communication skills both verbal and written
Proven experience working to tight timescales
Strong organisational Skills
Good attention to detail