Job Description

Customer Services Information Guide

Swindon Borough Council
Akton Recruitment has an opportunity for a Customer Service Information Guide to join the Swindon Council.

Job Role: Customer Service Information Guide
To support the residents of Swindon in accessing the many services provided by the council. To deliver an evolving support service whereby we encourage and support customer to access information online; adopting a digital first approach. Understanding the customers' needs and signposting to relevant support services either inside or outside of the Council.

Key Accountabilities
* To answer calls from customers, using our Call Centre technologies.

* To answer emails from customers using digital email technology.

* To listen attentively to customer requirements asking pertinent questions to establish facts to gain a full understanding of the customer's needs.

* To maintain customer service standards by answering customer's telephone calls and emails, being courteous, welcoming, and professional always.

* Once the customers' needs are understood, give them the support and confidence to self-serve to answer their own query or by using Council equipment with a view to use their own where possible in the future.

* Where the customer is unable to self-serve even with your support, you will provide a clear and concise response to enquiries and ensure all information given is correct and accurate in response to the customer enquiry.

Important Information
1 Month Contract
£10.90 Umbrella Rate (per hour)