To continue to ensure a prompt resolution to disputes, we require a temporary member of staff to join our Customer Service team within a dispute resolution role starting asap until the end of the year with the possibility of a contract extension or permanent role. We can offer you a friendly team environment, 25 days holiday, free parking and hours of work are: Mon to Thurs 8.30-5, Fri 8.30-4.15.
The main purpose of the Service Co-ordinator is to work within the Service team liaising with our customers directly, credit control teams and other internal colleagues to investigate and ultimately resolve customer disputes in a prompt timely manner
Receiving and logging customer disputes and tracking via our internal database and excel spreadsheets.
Customer disputes can arise as a result of the service provided, works completed or payment queries.
You will be talking to our customers to fully understand their dispute and then working closely with the credit control team, internal colleagues to ensure that the right resolution is reached and where necessary corrective action taken. This will involve, arranging for work to be undertaken, raising credit requests, requesting payment. There will be lots of email and telephone conversations and you should have a thorough approach and investigative nature and take responsibility for your workload.
To be successful you should have strong customer service skills and be able to manage a diverse range of clients taking full ownership for the end to end management of the customers dispute. PC literate in Excel with excellent communication skills.
Please forward your CV asap for immediate consideration