Becoming a Service Desk Analyst with Capita Managed IT Solutions:
We are on the lookout for two talented Service Desk Analysts to join our on-site support team at Belfast City Hospital. As part of the team you will be tasked with providing ticket logging, technical support and ticket resolution to a range of internal and external customers at the Belfast Trust City Hospital site.
In this role you will gain exposure to ticket logging, processing, fault resolution, remote support and full responsibility for handling, escalations, follow up and customer service. This is an ideal role if you are between roles or if you have recently graduated and are looking to gain commercial experience within the IT industry.
This is a 3-month fixed-term contract with a potential of being extended.
What you will do:
* First point of contact for Customers
* Provide 1st Line diagnosis and resolution
* Maintain a high level of 1st time fix rates
* Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
* Avoid service level breaches of tickets
* To provide an excellent customer service and value to end users
* Escalation of tickets to resolver groups when required
* Ensure customers are kept updated on progress of tickets
* Prioritization and management of workload and tasks, working within contractual Service Level Agreements
Your experience will include:
* Excellent verbal and written communication
* Excellent attention to detail
* Knowledge of Windows Server and Desktop operating systems
* Support of desktop applications including MS Office suite
* Awareness of ITIL framework
About Capita Managed IT Solutions
Capita Managed IT Solutions is a leading IT Services organisation delivering cloud, end-to-end IT Solutions and IT Managed Services to education, energy and utilities, health, public and private sector organisations. Hundreds of organisations across the UK and Ireland choose to use our flexible, professional and reliable managed IT solutions. Joining us, you’ll deliver true digital transformation to businesses and organisations.
What’s in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.
For the duration of your contract, we will work with you to make sure you can perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary, we will give you a holiday allowance and access to the company pensions scheme (dependant on your length of service). You will also have access to a wealth of internal opportunities that could open the door to continuing your career with Capita.
You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless.
What we hope you will do next
Help us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact Michael Rosbotham on (Apply online only) for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check