Strong background in the SAP CRM solutions space
Hands on experience in implementing CRM solutions based on SAP C4/HANA/C4C/Hybris in Sales, Service and Marketing space
Knowledge in SAP Sales Cloud: Business scoping, configurations, process mapping of Sales Funnel (Activity/Lead/Prospect Management), Master Data, Organization structure, User Management, Reports, Integration with ECC/DBM system etc.
Knowledge in SAP Service Cloud: Service Categorization, Service levels, Ticket routing/Rule definition, Work distribution, Warranty, Products, Complaints, Knowledge Base, Inquiry, User Management, Integration etc.
Knowledge in SAP Callidus Cloud CPQ is a plus
Strong client facing/engagement experience
Experience in architecting large scale enterprise grade customer centric solutions
Experience in architecture In depth knowledge and experience in IaaS/PaaS implementations in a hybrid model (integration to on-premise systems)
Experience in Customer centric (CRM)/Customer 360 and Customer MDM projects Understanding of Data and Information Security core concepts, principles and best practices.