Are you an experienced User Researcher currently searching for an exciting and challenging new opportunity on a project basis? Would you be interested in working on complex public sector projects, supporting the team in achieving and exceeding their delivery goals? If this might be the exciting new opportunity for you, then please contact me for further details.
Working on behalf of our government client, we are currently searching for an experienced User Researcher to plan, design and carry out research activities with users that will help teams to get a deep understanding of the people that use government services. The research carried out will inform policy, proposition, service, contact and interaction design, so that services work well for users and achieve their policy intent.
Within this exciting new role, we anticipate that you will be responsible for the following tasks and activities:
*planning, designing and conducting research sessions to support the design and development of services.
*leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing
*considering and using the most appropriate research method to test new product and concept developments, including a variety of methods such as usability testing, interviewing, pop up research to ensuring the user needs are fully understood in the service design.
*working closely with Designers, Developers and Product Owners to turn user data into actionable product / service requirements that feed into and influence product direction.
*designing, scripting and analysing qualitative and quantitative data through a variety of research methods such as surveys, analytics and in-depth interviews.
*applying the user-centred design principles to product and service design in an iterative development environment.
*communicating research findings to all relevant stakeholders using the most appropriate styles and techniques to inform decision making based on user needs.
*managing the recruitment of participants, ensuring a representative sample is obtained with accountability for schedules and value for money
*promoting user-centred design principles and best practice.
*managing research findings such as research reports and video footage to ensure they are accessible by relevant stakeholders.
*conducting research with a range of users with diverse needs with to ensure products and services are accessible and inclusive.
We believe that the successful applicant for this opportunity will have the following skills, knowledge and experience:
*experience of, and can help teams adopt, to a wide range of user research methods. Can plan user research for services with challenging user needs and complex user journeys. Can advise colleagues on choice and application of research methods to assure best practice.
*a good understanding and can help teams apply a range of methods to analyse research data and synthesise findings. Knows how to engage sceptical colleagues in analysis and synthesis. Can advise on choice and application of techniques, as well as being able to critique colleagues’ findings to assure best practice.
*understands how to apply a range of communication techniques for the dissemination of research findings. Knows how to involve their team in presentation of findings at a feature level.
*is able to help teams understand the diversity of users of government services. Knows how to include all kinds of users in appropriate research activities. Can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
*has an understanding and experience of a range of user centred practices. Can help inexperienced teams adopt user centred practices and embed them into their agile workflow. Can advocate for user research and engage sceptical colleagues and stakeholders.
*understands the social and technological context for government services. Can align user research activities to help their team understand changing user behaviour.
*understands what problem the team is trying to solve. Can align user research activities to inform decision making and action.
*aware of and actively participates in one or more communities. Willingly shares knowledge and contributes to communities with a view to developing and improving the community. Influences the goals and direction of the community. Contributes to the development standards for their recognised skillset.
*ideally have some knowledge of current technologies used to build and operate digital services. Understands the different technical roles in a digital team.
*ideally have some knowledge of current design principles and technologies used. Understands different design specialisms across services and collaborate effectively, taking a basic role in solution design based on user needs.
Should you feel that you possess the skills, knowledge and experience to succeed within this exceptional opportunity for a project-based User Researcher within challenging new projects with our government client, then please contact me for further information and details.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary / contract vacancies we are acting as an Employment Business.
£202.50 per day (7.5 hour working day)