Working on behalf of a Local Authority, Aatom Recruitment has an excellent opportunity for an experienced Housing Management Officer on a 2 months contract with a possibility of an extension.
Purpose of the role -
You will successfully place homeless clients into Temporary Accommodation properties/ properties procured by the Council and manage accounts throughout placement.
This role includes ensuring the effectiveness of all aspects of property management for our temporary accommodation and shared supported properties: sign ups; void management; monitoring the condition of accommodation and any fittings/contents - overseeing communal cleaning, reporting defects, carrying out routine inspections and working with Property Services to organise repairs, redecoration, planned and cyclical maintenance, and to ensure health and safety compliance; day to day housing management, dealing with Anti-Social Behaviour and some aspects of client support (rent arrears) where tenancies/ placements may be at risk as a result of these issues.
To ensure that service users are assisted to settle into their accommodation and assist them to integrate into the community in which they are rehoused. To help service users to access appropriate local services to meet their needs. The role will consist of regular inspections of properties which are in use by families as well as any voids.
To ensure that all financial, administration and contact records are completed accurately. To ensure the terms of the temporary tenancy agreement is explained fully to the client at sign up and to enforce the terms of that tenancy if they are breached. To respond to any neighbourhood issues.
To assess vacant properties and identify necessary repairs, decoration or cleaning to bring the property up to the void standard and to set target times for completion. To assist customer and individuals to monitor the void properties to ensure compliance with the Void Re-let Standard and within the void re-letting time scales, making sure that targets are met at a reasonable cost. To monitor the progress of void repairs within set timescales and to carry out final inspection of properties prior to letting, to ensure works have been completed to the appropriate specification and property is ready to let.
To book customers in and check their details are accurate and provide property information. To undertake viewings of accommodation. To undertake sign up of accommodation when ready for re-letting
To check out customers at the end of the booking by ensuring that the inventory is complete, and the accommodation is clean, tidy and without damage. To undertake room and property inspections to ensure the condition of the accommodation is maintained, and to report any issues.
To work with contractors to ensure that the accommodation is ready to let. Accompanied visits with contractors if required. Arranging Lock changes
To complete and maintain conditions schedules of emergency accommodation. To prepare and maintain inventories for the accommodation including records for equipment and furniture on site.
To report and action any repairs or maintenance issues at the accommodation to monitor the property condition and ensure that defects are reported and remedied in a timely manner. Completing inventories of abandoned belongings and arranging for storage/disposal.
To report any customer complaints, nuisance or abandonments to the Manager. To respond to any neighbourhood issues.
To adhere to policies and procedures relating to the Safeguarding of Children, Young People & Vulnerable Adults.
Relevant professional qualification in housing or experience of providing a housing management service.
Knowledge of housing legislation in relation to allocations and homelessness.
Knowledge of Safeguarding.
Ability to deal with and prioritise lettings.
Ability to deal with and prioritise property inspections.
Ability to identify health and safety issues.
Experience of lettings and voids including management of key system.
Experience of housing management.
Experience of reporting repairs and maintenance.
Experience of dealing with customers.
Experience of reporting customer complaints.
Experience of using ICT systems.
Understanding of and commitment to the requirements of safeguarding children, young people and vulnerable adults.
To get more information about this role and how to apply please contact Keiran - (phone number removed)