IT Service Desk Analyst 1st Line - Contract 4 weeks minimum (likely to be extended)
I am currently seeking an IT Analyst to help cover the IT Service desk in South Wales. Great access routes to the M4 and and easily reachable from Swansea and Cardiff.
The successful candidate will provide 1st Line support, both phone based and face to face, to a network of internal customers. You will ensure that all problems are either solved or escalated to the 2nd and 3rd Line Engineers. You will be required to be aware of and stick to the Service Level Agreement, and ensure that you do all in your power to meet these service levels.
You will be responsible for logging calls and communicating all issues to other members of the IT team. You will provide support and work on a variety of tasks across IT on a daily basis. You will work on and fix server operating system faults, and you will be heavily involved in desktop support of printers, workstations and laptops. In addition to this, you will work on the management of the LAN and WAN networks and escalate all problems that you are unable to deal with to 3rd Line support.
Experience of supporting some or all of the following technologies is required:
- Windows Server 2003/08/12
- Active Directory
- Exchange server 2010
- Wireless LAN
- Windows 10 and 7
- Microsoft Office products 2010/16
- Multi-function device (peripheral)
- Application support
- Some SQL exposure
Excellent communication skills and organisational skills are essential prerequisites of this role.
This is an urgent vacancy, so please apply immediately to avoid disappointment!
Key words: 1st line, 2nd line, support, projects, "Active Directory", Software, Hardware, Applications, Security, Laptops, PCs, LAN, WAN, Helpdesk, "Help Desk", "Service Desk", "Windows Server", Exchange, Contract