We're currently working in partnership with a construction equipment organisation in Nantgarw, Cardiff, and they are looking to recruit a Customer Service Representative on a 6 month contract.
This company are leaders in their field and currently operate in over 40 countries. They understand that their employees are the key to their success, and want a committed and focused individual to join their successful team.
As a Customer Service Representative your role is paramount to their business. You will provide administrative sales and customer care support to various mixed size dealerships, acting as the first point of contact for an queries, request, issues and claims. Therefore good customer service skills are vital, and knowledge of working on a comprehensive ERP system (eg Oracle/SAP) is essential.
Your main responsibilities will include:
Managing all queries in a courteous and professional manner, paying attention to urgency and responsiveness on all issues
Agree and meet targets, escalate issues, and work towards solutions wherever possible
Manage the order fulfillment process end-to-end in line with customer requirements and business policies
Maintain excellent working relationships with the Field Sales team to facilitate improved communication and customer service, and take part in sales and dealer meetings.
Liaise with all internal teams to promote improved order fulfillment and customer satisfaction, including supply chain, credit, collections transport, sales and marketing.
Support team members when required and be flexible to changing customer and team demands.
The ideal candidate will have strong systems experience, strong process experience, good attention to details, the ability to handle multiple demands and adhere to deadline, excellent written and oral communication skills, time management and organisational skills.
Your working hours will be from 8.30-17.00 Monday-Friday.
Think you would be a good fit? Great! Please send across your updated CV TODAY as interview are looking to be arrange ASAP. For further information please contact (Apply online only)