Rullion Group is in an exciting phase of business growth. We are one of the largest providers of recruitment Managed Service Solutions in the UK, managing recruitment solutions for a portfolio of clients which provides 9,000 new hires each year, with an annual budget of £300 million. Over the last five years we have established a compelling Managed Service offering for contract and temporary staff, incorporating our own bespoke technology platform, myRecruiter.
Due to an internal secondment, we have a new vacancy available on a fixed term contract until the end of December 2020, working on our IT Service Desk. There may be a potential for this role to go permanent at the end of the contract.
We offer a competive salary and benefits include group pension scheme, 22 days holiday plus bank holidays (rising to 25 days with service), dress down policy, train season ticket loan / discount, and various other incentives incuding Reward and Recognition Scheme / VIP lunch club, employee of the quarter (£1000), team of the quarter (c.£250 each) and referral schemes.
Summary of the Role
The purpose of this role is to respond to service desk (helpdesk) calls and emails from users of the myRecruiter application, who will be either, clients, Rullion colleagues, suppliers, contractors or temps. Simple issues can be dealt with immediately; other issues will be passed to our in-house team of developers for resolution.
Maintain a customer service ethos within the Service Desk team
Respond to requests for technical assistance in person, via phone or email
Diagnose and resolve myRecruiter software issues
Advise user on appropriate action
Inform management of recurring problems
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Follow standard proceduresQualifications, skills & experience
Customer Service or Service/Helpdesk experience
Experience within the recruitment sector
Degree level education or equivalent
Knowledge of e-recruitment systemsCompetencies
Confident and articulate, with the ability to quickly build rapport with customers as well as dealing with sometimes difficult situations
An excellent problem solver with strong analytical skills
Ability to engage and communicate effectively with stakeholders at various levels
Able to talk about technology in simple terms
A logical thinker, who is polished, intelligent and articulate
Ability to develop excellent working relationships with colleagues
Good attention to detail and time management
Ability to remain calm under pressure