Keen to make your mark on Census 2021? Our supervisors manage a team in their local area. Their job is to make sure people feel motivated, supported and inspired. They're organised and know how to create a great team. They receive the training they need to be smartphone savvy, understand shift patterns and know everyone's roles. They're ready to deal with issues as they arise and keep the whole team up to speed.
With the flexibility to choose your own working hours, you can make this contract work for you, as long as you are available to work the majority of time in the evenings and weekends, as this is when we are more likely to find people at home. As well as an attractive pay rate, equipment will be provided and you'll be given full training and support to carry out this vital role.
As a census team leader, you'll be responsible for managing and coordinating the field operation in your assigned area. The main purpose of your role is to motivate and manage a team of census officers who will be tasked with encouraging people in your assigned area to complete their Census 2021 online questionnaire. You'll lead and support up to 12 census officers with differing roles and need to drive and guide your team through the different phases of the operation You'll work with the census engagement managers to support wider engagement at community events as required.
As your team will be working remotely, excellent communication skills are a must, and using these you will ensure that your officers feel supported, through regular contact, calls, and team meetings. You'll provide support, encouragement and motivation, identifying and cascading best practice and sharing the lessons learnt from any problems and issues. You'll deal with any incidents and escalate them as necessary. You'll choose your working hours, within set guidelines stipulated in the working pattern above, so you can support your team.
You'll be part of a wider group of team leaders reporting to an area manager, who you can call on for advice, throughout the operation. During your working hours you will also have the support of a census staff help line, as well as an online help facility.
A number of team leaders will be recruited with the ability to move into different areas, across England and Wales, where they are most needed to support the census operation.
First and foremost, your role is to effectively manage and support your team of officers, to promote the benefits of the census and to encourage a positive response from households. To do this you'll need to:
oversee the management of your officers and be their main point of contact throughout the operation
use team meetings, 1-2-1 and coaching to lead, motivate and support your team and ensure that your team understands and achieves its performance goals
prepare for the start of your team, familiarising yourself with their roles, and the working area
build a relationship with the census engagement manager to understand the communities within your work area
manage your own working pattern, and that of your team, to ensure sufficient cover is available throughout the operation
manage any issues, such as sickness, disciplinary, grievance and dismissal procedures, supported by HR. Ensure all procedures are followed correctly
accompany your officers in the field, complete observational reports and provide coaching
support your team during the field operation, resolving operational issues, escalating where appropriate and offering leadership throughout
provide daily updates and accurate weekly progress reports to your area manager, liaise with HQ team where required, including participating in evaluation and debrief activities
review and analyse the performance of your team, suggesting and implementing improvements to aid response
ensure your and team's time and expenses sheets are accurate before authorising and submitting them promptly
be able to travel throughout your assigned area, this may involve long distances in rural areas
ensure confidentiality and security of census information at all times
Essential skills and experience
You'll need to:
have previous experience of managing a team
have good written and verbal skills in English (Welsh would also be an advantage if working in Wales)
have excellent customer service skills, including speaking to members of the public
have the confidence to deal with the public and local community
be well organised and able to plan and work within specified timescales
be confident working both independently and as part of a team, using your initiative
be able to understand, follow and deliver detailed written and verbal instructions
be confident using a smartphone, laptop and various applications
be professional at all times, and remain calm in challenging situations
take responsibility for making effective and fair decisions, in a timely manner
be prepared to use your home as an office and for storage of boxes of field staff materials (you'll also need to let your insurance company know that you work from home)
be able to receive supplies, assemble and distribute them accordingly
Dependent on your assigned geographical area, you may need to hold a current, full UK driving licence and have the use of a motor vehicle (insured for business use) for which you'll be paid a mileage allowance. For roles in all other locations, this would be advantageous but is not a requirement.
Vibe Recruit is acting as an Employment Business in relation to this vacancy