Customer Service Apprentice
If the job title "Customer Service Advisor" conjures up an image of a call centre, then let us assure you, our Advisors do not work in a call centre environment. We encourage flexible working from both the home and the office, and the work is very varied so our Advisors are not on the phone all day, every day. Our team of Advisors are customer service professionals, who are passionate about delivering an exceptional service to our customers. We want the team to be fulfilled by the work they do and ultimately, enjoy coming to work for British Gypsum every day. Moreover, we're keen to share our passion, knowledge and experience by providing this opportunity for an apprentice to join our team and achieve their Level 2 Customer Service Practioner qualification.
British Gypsum has over 100 years' experience in plaster, plasterboard and ceiling solutions. Our purpose is to make the world a better home by helping our customers to build better spaces for people to live, work and play. British Gypsum is part of the Saint-Gobain Group, awarded 'Top Global Employer' 6 years in a row!
Who are we looking for?
Our Customer Service Advisors have an enthusiastic team spirit; are knowledgeable about the products and services we offer; are good at multi-tasking and problem-solving and most importantly of all, enjoy talking to customers and colleagues, and have a genuine interest in people and developing relationships. There is a lot of variety and opportunities for continual development within the role and the team. Typical activities include: -
Receiving and processing sales orders received over the phone and electronically
Working closely with other internal departments including sales and distribution to ensure the customer is keep fully up to date regarding their order, and ensuring they receive the best service possible
Dealing with customer enquiries, amending orders and working to build strong, long-lasting customer relationships
Contributing to a culture of continuous improvement by identifying opportunities and generating ideas to improve the service offered to our customers and/or the efficiency of our internal processes
After your initial first 6 months with the business, you will begin your Level 2 Customer Service Practitioner apprenticeship. During this course, which lasts a minimum of 12 months, you will learn about our customers, customer service skills and behaviours, systems, product and service knowledge.
The majority of your learning will be on the job, but you will also need to study independently for a few hours a week to reinforce your new skill set. Upon completion of the course, you will be awarded your recognised apprenticeship qualification.Requirements
Is this role for you?
Our customer experience centre is critical to the success of British Gypsum, and it's so important that we find the right people to complement and enhance our existing team. We like to challenge one another, and feel it is important to have a diverse mix of people within the team to enable the business to continue to adapt, and be the best at what we do!
This could be for you if you can demonstrate:
The curiosity and commitment to learn
Excellent communication and interpersonal skills; the ability to build strong relationships and to show empathy and understanding
The ability to work as part of a team
Confidence using digital systems and processes
Apprentices will be required to have or achieve level 1 English and Maths, and to have taken Level 2 English and Maths tests prior to completion of their ApprenticeshipWorking for British Gypsum & Saint-Gobain
Working for British Gypsum, you will be working as part of the Saint-Gobain Group, and you may or may not know that we are one of the largest construction businesses in the world!
British Gypsum is one of 38 fascinating Saint-Gobain businesses that recruit talented people in the UK and Ireland. Regardless of which business you join, you are assured to be welcomed into a professional and warm environment, where we value all of our employees equally and have a strong focus on their health, safety and wellbeing at all times.
The Customer Service Advisor role comes with the following benefits:
A defined contribution pension scheme
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As a British Gypsum employee, you're automatically covered by the Saint-Gobain Life Assurance schemeWe are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!
We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.
So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen