Customer Executive - 12 Month Fixed Term Contract
We're revolutionising the business travel, meetings and events service through our knowledge, curiosity and innovation; do you want to be a part of it too? If so, we'd love to hear from you.
At a glance...
You will be responsible for responding to all incoming booking requests, amendments, cancellations, and general enquiries.
Introducing Capita Travel and Events
We're not a regular travel, meetings and events company. Of course, we do all the things you'd expect us to, but booking travel, meetings or planning events and helping our customers drive down costs is only the tip of the iceberg of what we do here at Capita Travel and Events
Our heritage spans over four decades, and we've evolved by acquiring some of the UK's leading specialists in business travel, accommodation, meetings and events. Bringing together 850 of the most knowledgeable people in the industry and combining their knowledge and expertise, we've created one powerfully unique business.
But we haven't forgotten what makes Capita Travel and Events a great place to work - brilliant, like-minded people who thrive in a friendly, fast paced atmosphere. If you reckon you could add something to the team and want to be part of our future then get in touch.
What will your day look like?
Answering incoming calls in a prompt and professional manner at all times.
To take customer booking requests, amendments, cancellations and general enquiries
You will deal with general day to day enquiries from suppliers such as accounting queries.
To reserve accommodation, negotiating with the supplier on the customer's behalf to achieve the best rates and commission.
To maximise revenue from customers through the promotion of our services.
To respond and action customer complaints in line with departmental procedures and ensure all issues are reported to the Supervisor.
It would be great if you had...
Experience of working in a Customer Service environment.
Good data inputting skills.
Strong written and verbal communication skills
Experience of working as part of a team
Experience of working to agreed targets
The ability to prioritise workloads and work under pressure
Perks of the job
As well as a competitive salary and holiday package, we can offer you:
Discounted stays at hotels
A huge discount off a rail journey each year
Opportunity to win free trips away
Access to 'Friday night free stays' at participating hotels
A day's paid leave to participate in charity or community projects
Incredible discounts and cashback on dining, health and retail
Being part of a global company like Capita offers many other benefits such as a company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.
Come and have a peak at our life in Capita Travel and Event by visiting our social media pages.
Follow Capita on twitter @capitacareers
Follow Capita on facebook @careersatcapita
Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check