2nd/3rd Line Support Analyst - Banking - London, City.
Our client, a leading international investment bank based in the City of London, urgently require a 2nd/3rd Line Support Analyst to provide support of PC's, Servers, projects and IT networks. AS 2nd/3rd Line Support Analyst your role will cover;
Operate the Branch's computer systems in line with operational procedures.
Monitoring and maintenance of system registers and operational statistics.
Provide 2nd/3rd level support, communicating with users to identify, explain and resolve issues. Liaise with external vendors where appropriate.
Ensure the computer Room is secure.
Support various cyber security systems.
Support the operation of network security.
Make sure equipment is clean and in a serviceable condition at all times.
Provide 2nd/3rd level technical support to users (PC problems, Windows, IBM(Power 7), MS Office, etc.).
Provide specialist support for Dealing Room with Reuters, Bloomberg, EBS and telecommunications.
Provide assistance and training for users in standard PC applications if required.
Essential skills; Desktop Support, IBM Power 7, MS Office, Reuters, Bloomberg, EBS, Windows Server 2012+, System Centre 2012, PC Build, Application deployment; Exchange 2016, VSAN, PBA (Avaya), Networking topology, Active Directory, Group Policy; Cyber Security Standards, excellent communication skills, previous investment banking experience.
For an immediate interview email your CV