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This is your opportunity to contribute to the improvement of Care As a leading provider of compliance policies, procedures and guidance and inspection tools. QCS is directly responsible for helping more than 100,000 people receive better care. That is a phenomenal achievement, but we know we can do more! Our team of self-employed Contributors create content for fact sheets, blog posts, tutorials and tool kits and some engage publicly by speaking at industry events, recording webinars and contributing to podcasts. We currently seek expertise in both the Republic of Ireland and Northern Ireland. The self-employed Contributors work alongside the QCS Policy Team. Our Policy Team comprises of administrators, policy and procedure writers and external subject specialists for Domiciliary Care, Nursing and Care Homes as well as GP and Dental Services. The team ensure that QCS is continuously offering a product and services portfolio to support our customer’s ability to meet regulatory requirements, deliver outstanding care and ensure evidenced based best practice is followed. The policies and procedures reflect the unique requirements for each regulatory authority and ensure a product for each nation and sector. QCS has strived to build a widely trusted and respected brand based on the quality of our content and our commitment to help support providers in delivering outstanding care and the Policy Team play an important part in QCS. The main role of a Specialist Contributor is to write policy
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Job Title - Service Deliver Manager Contract - 3-5 months Hours of work - Working 5 days out of 7 between Monday-Sunday 7AM-11PM, approx. 37.5 hours per week. Salary - £32.000 Location - Nationwide, Working from home Our Clients Service Delivery Manager’s purpose is to drive the performance of their teams and team managers, whilst ensuring staff engagement and delivering solutions to problems. As an SDM, if you’re not looking at intra-day forecast reports, dialer adherence, productivity stats or Grade of service, then you’d better be analysing CSAT scores, measuring the effectiveness of your Team Managers or reporting feedback to your line manager! All aspects of delivering service has to result in a happy Customer and a happy Client. What will you bring to the role? You’ll understand contact centre performance metrics and how these are used to effectively manage performance Your communication skills will be excellent, and you will be able to use them to understand and communicate new processes and requirements You’ll be able to build strong and effective relationships with your employees, your peers and your manager You’ll be able to organise and manage your time effectively whilst balancing multiple tasks and projects You’ll be confident reading, analysing and interpreting reporting and MI You’ll be an excellent coach and line manager capable of mentoring your direct reports and moulding their development You’ll have a good understanding of Real time adherence and will work closely with the planning teams to ensure a good grade of service What you have need to have done before: You’ll have experience of managing managers in a contact centre environment You’ll have quantifiable experience maintaining service levels & performance metrics  Workforce Staffing are responsible agents representing employers throughout the UK with temporary and permanent placement services. We operate from several prime locations and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. ct1
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Job Title - Operations Manager Contract - 3-5 months Hours of work - Working 5 days out of 7 between Monday-Sunday 7AM-11PM, approx. 37.5 hours per week. Salary - £40.000 Location - Nationwide, Working from home Our Clients' Operations Managers are responsible for the overall performance and delivery of the Operational metrics within the contract. They are used to exceeding targets, and will retain a very close eye on the numbers to ensure proactivity around items such as attrition, recruitment, scheduling and forecasting. Our Operations Managers will inspire confidence in their teams and will love analysing problems, identifying issues & rolling out new procedures to the Operation all whilst maintaining Customer Satisfaction & employee engagement.        What will you bring to the role? You’ll understand contact centre performance metrics and how these are used to effectively manage performance Your communication skills will be excellent You’ll be able to build strong and effective relationships with all departments and levels of employee You’ll be able to organise and manage your time effectively whilst balancing multiple tasks and projects You’ll be confident reading, analysing and interpreting reporting and MI You’ll understand Commercials, Contract delivery, Profit Margins & Budgets & what levers to pull and when What you have need to have done before: You’ll have experience of managing contact centre environments of 100+ FTE. You’ll have a proven ability to manage internal and external stakeholders to drive performance and growth. You’ll have quantifiable experience of adding value to client programmes and delivering successful ROI outcomes. You’ll have extensive experience of managing within budgets and understanding Risk Reward mechanisms.   Workforce Staffing are responsible agents representing employers throughout the UK with temporary and permanent placement services. We operate from several prime locations and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. ct1
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Sustrans is the charity making it easier for people to walk and cycle, by connecting people and places, creating liveable neighbourhoods, transforming the school run and delivering a happier, healthier commute. Take the next step on your Sustrans journey by applying for the following key vacancy: Active Travel Officer North West Network (ref: SUS3008 ) £24,691 per annum 37.5 hours per week – contract until 31 December 2021 Based in Derry~Londonderry About the role Sustrans has an exciting opportunity to work in partnership with a range of stakeholders, communities and individuals to maximise usage of the traffic free routes of the North West Greenway Network Project. Engaging with a range of existing and potential ‘trip generators’ – workplaces, schools and communities – an important part of this role will be to encourage the development of an active travel culture. About you You will have experience of engagement in a workplace, community or school setting and have the ability to deliver engagement activities, training workshops and promotional events and to motivate and enthuse others. You will also be committed to the promotion of sustainable transport. Clearance by an Access NI check is mandatory for this role. Please click apply and follow the instructions for our on-line application process. Please quote reference number. Closing date for the receipt of completed applications is 9am on Monday 11 January 2021. Interviews will take place online via MS Teams on Tuesday 26 or Wednesday 27 January 2021. Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently this includes people who identify as having a disability and those from Black, Asian and minority ethnic groups. A project supported by the EU’s INTERREG VA Programme managed by the Special European Union’s Programme Body (SEUPB)
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Are you ready for a new challenge or an improved contract? We have an excellent contract opportunity for a Physiotherapist with strong experience of working…
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