Our long-established Client is a charity and registered social landlord that manages over 3,600 homes across South Devon.
Initially to cover maternity, our client is looking to recruit a Housing Advisor. The position could be extended.
As Housing Advisor the successful candidate will identify the level of support the groupscustomers (new and existing) require in terms of sustaining their tenancies.To deliver support
through; goal planning, comprehensive advice and information.
1.To assess the needs of the customer and establish practical help and provide assistance to them to sustain a successful tenancy and live independently.
2.Pre-tenancy and allocation – to ensure customers are ready, and if identified as needed, have a goal plan in place to move into / maintain a tenancy
3.Advice and Information – to provide advice, information and to customers on budgeting, money management, life skills, setting up home, accessing financial products, digital access and all aspects of managing a successful tenancy
4.Liaison and Networking – to work closely with colleagues and external partners to both assist in the delivery and develop the ‘Head Start’, tenancy sustainability service
·To conduct an initial assessment of customers and then establish the extent to which they may be at risk of tenancy failure
·To facilitate a single assessment survey to further establish the customer’s competencies in relation to; financial, digital, health/wellbeing, job readiness
·To produce a goal plan with customers and assist them to achieve identified outcomes
·Plan and monitor the progress of the tenant within the first 12 months of their tenancy and thereafter as required
·To feedback areas for concern or recommend actions pertaining to individual customers, to relevant colleagues eg; Neighbourhood Advisors, Income Advisors etc.
·To report to the Income and Lettings Manager at least monthly through 121 meetings on the progress of the ‘Head Start’ Service
1.Pre-tenancy and Allocation
·To deal with all enquiries, referrals and liaise closely with the Lettings and Neighbourhoods teams
·To interview and assess customers referred into the service, in line with agreed criteria and within the agreed timescales
·To ensure that the customer is ready and prepared to maintain an allocated property and thereby to minimise void and rent loss
2.Advice and Information
·To help the customer set up supply and payment of all utilities (to include gas, electric, LPG oil, and water) to help alleviate fuel poverty and support the sustainability of the tenancy
·To work closely with other local service providers and partner organisations to provide advice for a broad range of financial benefits and social issues.
·To support the customer with accessing employment, training and skills advice
·To provide accurate information and feedback on the customer to the Neighbourhood teams to support any offer of a fixed term tenancy
·To actively encourage the use of banking products and to work with customers to help them manage priority bill payments through automated payment methods wherever possible
·To encourage and assess a customer’s confidence and ability at using online services and applications and referring for appropriate support and training where applicable
·To work closely with the Neighbourhood’s team on anti-social behaviour and neighbour disputes, concerning customers engaged in the Head Start Service
·To accurately record all interventions and outcomes to assist the Income and Lettings Manager with the ongoing monitoring of the service
·To identify any need for intensive housing support and refer to local support providers as required
·Keep abreast of changes to Welfare Benefit legislation and ensure that these are widely understood across all teams within the Housing Service
·Treat customers and service information as confidential
·To participate in regular 121s with the Income and Lettings Manager
·To carry out administrative duties associated with the service, including filing, data inputting/retrieval of data and report writing
·To work in accordance with Health and Safety requirements, including the Lone Working procedures, Data Protection