Test Centre Invigilator/Administrator – Plymouth
Location: Plymouth-based but willing to cover other regional centres in the south-west if required, including Exeter. Travel time and expenses will be reimbursed.
Contract Type: Zero Hours
Salary: £9ph (pending review) plus holiday pay accrued pro-rata.
Due to recent and upcoming acquisitions in the UK sector, PSI are looking to expand their test centre teams of invigilators and administrators and seek professional, knowledgeable and driven individuals to join the PSI family.
You will be responsible for the invigilation of exams and the efficient delivery of tests to candidates, ensuring that relevant procedure and guidelines are adhered to at all times.
PSI runs test centres which are open to the public, in some locations six days per week and it is essential that you have a flexible approach to working hours and arrangements. The role will require attendance across all centre opening hours – which will include two late evenings and two Saturdays per month.
Key accountabilities will include:
Invigilation of exams and efficient delivery of tests to candidates
Conducting visual security and identity checks on candidates
Providing the highest levels of customer service at all times
Ensuring that candidate needs are met with understanding and respect
Performing test centre opening and closing procedures
Ensuring equipment and workstations are properly set up
Dealing with candidates sign in as required, and ensuring the test process is clearly explained to candidates, and proving test results to candidates as needed
What are we looking for?
To succeed in this role, you will need the following:
Experience of a customer facing role, ideally from a testing environment
Strong communication and customer service skills
An ability to work under pressure and sometimes deal with difficult situations
Lots of initiative
Strong attention to detail
First class administrative skills.
Security Clearance is required to carry out the role
Please note that the security clearance required in this role requires candidates to hold a current UK, EU or Commonwealth passport with Indefinite Leave to Remain (or equivalent) with a minimum of 1 year validity left on the passport.
You must be a UK resident with a minimum of 5 years continuous residence in the UK.
Basic DBS checks will be conducted on all applicants at no cost to them.
What’s in it for you?
We offer flexible working arrangements to fit around you. You will work with great people with a strong team focus. You will be part of a fast paced, rapidly expanding business. PSI puts great emphasis on personal and professional development and we strive continuously to improve our ways of working. Everyone plays a really important part in achieving our goals, so we think we can offer truly unique opportunities.
PSI is a fast paced, exciting and rapidly expanding global business. With 70+ years of experience providing solutions to corporations, professional associations, higher education institutions, and certifying bodies worldwide. PSI offer a comprehensive solutions approach from test development to delivery to results processing which includes pre-hire employment selection, managerial assessments, licensing and certification tests, license management services and professional services