Dometic is a global company that makes mobile living easy – by providing great solutions to satisfy people’s essential needs when they are on the move. Like cooking, taking care of personal hygiene and maintaining a pleasant temperature. We offer smart and reliable products with outstanding design.
Office Hours: Monday to Thursday 08.30 to 17.00, Friday 08.30 to 15.00
Scope of role/responsibilities
The Internal Sales Coordinator has a key role within the Aftermarket sales team. They work closely with the Area Sales Executive to ensure our customers receive an outstanding level of service, which focuses on relationship building and excellent communication in order to achieve and potentially exceed monthly / quarterly / yearly targets.
* Daily tasks will involve the careful management of emails which in turn will contain orders for processing, pricing requests and queries or complaints
* The telephone calls will be answered quickly and efficiently and outgoing proactive call made to warm / hot leads.
* Create and manage the back / forward reports.
* Order entry
* Occasional attendance at exhibitions, for example at the NEC.
* Experience of CRM systems
* Proven proactive approach working in a sales or customer service environment and exceeding customer expectation
* Knowledge of ERP/MRP software
* Experience in achieving targets
* Experience in administering key account
* Background working as part of a team
* Educated to GCSE level or equivalent
* High level of numeracy
* Excellent IT skills in standard office software packages including Excel
* Polite and confident telephone manner
* Ability to confidently promote and up-sell products
* Attention to detail and outstanding organisational skills
* Confident and professional appearance and telephone manner
* Good time management
* Strong communicator
* Flexible / adaptable
* Problem solving / showing initiative
Our Mission is to make Mobile Living Easy.
With this comes a large commitment to our customers. We should offer the best solutions for cooling and food storage in leisure and professional vehicles and boats. Our steering systems, control solutions, awnings, doors, inverters, generators and chargers should be the most reliable and modern on the market, and our mobile cooling boxes should be the most desirable for new, outdoor-loving generations.
In every product category we should offer smart, reliable solutions with outstanding design - all fulfilling the role of making the mobile life of our users and consumers easier