Found 6 Dumfries and Galloway Jobs

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Role: Call Centre Team leader Location: Home Based Term: 3 month contract (could be extended)- immediate starts Salary: £11 per hour Operational Hours: 8am-8pm - working 40 hours on a rotational shift pattern in these times The role of the Call Centre Team Leader 3 month FTC is to lead, develop and manage a team of Customer Service Advisors in line with local campaign and partner requirements across multiple locations and work streams. The role will work alongside campaign managers, including Site Lead/Senior Operations Manager and Heads of Department. The Call Centre Team leader 3 month FTC will develop the Customer Service Advisors in all skill aspects including but not limited to root cause analysis and applied coaching to ensure accuracy across the department. The role works with partner stakeholders to ensure that day to day expectations and requirements are met with all deliverables executed on time and to a high standard. Accountabilities & Deliverables Demonstrates an awareness of campaign specific products and services Applies Service Excellence knowledge and influence across the business unit Works effectively as an individual and as part of a team Challenges inappropriate behavioural practices recognising this is key to the success of the campaign Maximises results opportunity through building and maintaining effective working relationships with Operational and Support areas Works effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working, confident to test new ways of working to engage our people Keen to learn new skills whilst enhancing existing capabilities Is committed to continuous improvement and leading by example Manages delivery of own workload as well as tactical and day to day tasks whilst prioritising according to impact analysis, contractual service level agreements and the overriding Customer Excellence StrategyPerson Specification Self-motivated and able to work both independently and as part of a team An effective leader of people Communicates and presents comfortably at a high level - both written and verbally Experience in similar Call Centre Team Leader within contact centres is essential Comfortable in remotely managing your team You will be required to use your own equipment working from homePlease apply online for an immediate interview! CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
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Role: Call Centre Team leader Location: Home Based Term: 3 month contract (could be extended)- immediate starts Salary: £11 per hour Operational Hours: 8am-8pm - working 40 hours on a rotational shift pattern in these times The role of the Call Centre Team Leader 3 month FTC is to lead, develop and manage a team of Customer Service Advisors in line with local campaign and partner requirements across multiple locations and work streams. The role will work alongside campaign managers, including Site Lead/Senior Operations Manager and Heads of Department. The Call Centre Team leader 3 month FTC will develop the Customer Service Advisors in all skill aspects including but not limited to root cause analysis and applied coaching to ensure accuracy across the department. The role works with partner stakeholders to ensure that day to day expectations and requirements are met with all deliverables executed on time and to a high standard. Accountabilities & Deliverables Demonstrates an awareness of campaign specific products and services Applies Service Excellence knowledge and influence across the business unit Works effectively as an individual and as part of a team Challenges inappropriate behavioural practices recognising this is key to the success of the campaign Maximises results opportunity through building and maintaining effective working relationships with Operational and Support areas Works effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working, confident to test new ways of working to engage our people Keen to learn new skills whilst enhancing existing capabilities Is committed to continuous improvement and leading by example Manages delivery of own workload as well as tactical and day to day tasks whilst prioritising according to impact analysis, contractual service level agreements and the overriding Customer Excellence StrategyPerson Specification Self-motivated and able to work both independently and as part of a team An effective leader of people Communicates and presents comfortably at a high level - both written and verbally Experience in similar Call Centre Team Leader within contact centres is essential Comfortable in remotely managing your team You will be required to use your own equipment working from homePlease apply online for an immediate interview! CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting you CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, your personal data will be held on our secure internal CRM system for a maximum period of 48 months. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 48 months inactivity your CV will be deleted permanently from our database
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£8.72 per hour ABOUT THE ROLEAs a General Assistant at a Barchester care home, you’ll carry out a range of tasks to help us provide the quality care and support our residents deserve. No two days will be the same as you take on diverse responsibilities across housekeeping, cleaning, laundry and catering. It’s because this is such a wide-reaching role that you’ll be able to play your own part in creating a warm and homely environment. Caring and empathetic, as a General Assistant you’ll put our residents first and build the kind of positive professional relationships with them that make their experience with us happy and meaningful.  ABOUT YOUPeople in a General Assistant role come from all walks of life and have all kinds of life experiences and career paths behind them. You’ll be a big part of our home so what matters is that you’re reliable, compassionate, caring and always ready to make a difference. You should be practical too, happy to turn your hand to different tasks. If you have all of this, our training will cover everything else you need to thrive. You’ll also have the opportunity to take courses that will develop your skills even further.  REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: • Free learning and development• Automatic enrolment into our profit share scheme• A range of holiday, retail and leisure discounts• Unlimited access to our Refer a Friend bonus scheme If you’d like to use your can-do approach and people skills in an organisation that provides the quality care you’d expect for your loved ones, this is a rewarding place to be
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A great opportunity to experience grass based dairying with scale. This is a well equiped 700 cow farm. Duties will include Milking, mustering cows for milking,…
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New Vacancy | Security Personnel. Southerness Holiday Park are recruiting for when our holiday park can open. Reporting to the Security Manager, you will strive…
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New Vacancy | Security Officer | Immediate Start !! Southerness Holiday Park are now recruiting ! We are looking for individuals to join the team who is just as…
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