Found 1245 East of England Jobs

QA Tester (must have experience of retail POS testing) - Peterborough - initial 3 month contract - £250 per day via Umbrella company (this role has been classified as inside IR35)

I am currently partnering with a Global technology company who are recruiting for a QA Tester who has a proven track record working with POS in retail environments.

If you have a proven career track record working in QA and have experience working with Point of sale then apply now for more information.

*Please note this role is within IR35 and pay rate will be £250 per day via Umbrella company*

We have a fantastic opportunity for experienced Technical Service Desk/First Line support Analysts with some experience of networking/Cisco

N.B the role will be working from home until some time next year when the role will be based in Hampton, Peterborough.

Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis.

Contracts min 3 months, with a view to going perm long term .

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel/Retail and Hardware related incidents./Cisco/Networking faults
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time Fix

So if you are a Technical Service Desk/First Line support/Remote support analyst with the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a fantastic opportunity for a Major Incident Management Analyst/Service Management Specialist to join large blue chip organisation based in Peterborough.

You will be an experienced Major Incident Management Analyst/Service Management Specialist looking for you next exciting challenge with a passion for solving serious incidents is an effective way.

N.B role will be working from home initially until back in the office next year

Main Overview:

* Ownership and management of major incidents in line with the defined procedures, including (where necessary) coordination of bridge calls between multiple external and internal technical partners

* Provide support and education for internal teams (Service Desk and NOC) to ensure effective handling of the incident throughout its life cycle

* Deliver concise and factual communication and status updates to all levels of internal and external stakeholder

* Thorough analysis and trending of major incidents, identify any areas of difficulty or areas for improvement which result in a quality service to the customer

* Produce monthly analytical and performance reports for internal and external stakeholders

* Member of an Out of Hours On-Call rota to react to Major Incident situations and enable an appropriate communications mechanism to impacted business lines

* Identifying and escalating IT security concerns to ensure they are mitigated by suppliers or addressed by our internal security team

* Ensure effective interaction with Change and Problem teams to maintain alignment of functions

* Conduct periodic MIM process reviews to maintain or exceed industry standards and as a means of continually improving the quality of the service

* Be the Major Incident subject matter expert

* Be the driving force to mitigate major incident impact via workarounds and solutions

Knowledge and experience of the Major Incident Analyst:

Essential:

* Evidence of experience in a similar role or as a senior member of a team/department responsible for delivering incident management to a customer entity

* Able to demonstrate working within an ITIL framework and achieved at least ITIL Foundation accreditation

* A background in leadership to be able to coordinate high-end technical resources to deliver incident resolution in a critical situation

* Proven understanding of Service Management Methodologies, toolsets and best practices to support the end to end major incident process

* Effective written and verbal communication skills

* Ability to document and report on Major Incident activity from performance statistics to operational guides and processes

* Innovative and proactive thinking with constant focus on service quality and improvements. Confidence to propose and implement initiatives which deliver business benefit

* Demonstrable ability to work as a member of a team delivering other ITIL related services

Desirable:

* A keen interest in IT Service Management as a career path

* A solid understanding of related processes - Problem, Change etc

Personable attributes of the Major Incident Analyst:

* Excellent organisational, analytical and problem solving skills

* Self-Motivated and proactive with attention to detail and respect for deadlines

* Show confidence and assertiveness in chairing Major Incident conference calls with both internal and external audiences

* Excellent communication and interpersonal skills to support conversations with customers and senior management in a meeting or on a one-to-one basis

* Ability to handle high pressure situations whilst multi-tasking

If you have the outlined skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Our client is a large local government organisation and looking for an experienced Systems Analyst to join their team.

This is initially a 3 month contract which may be extended for the right candidate. Our client is looking for someone who can come on board and ensure their new HRIS complies with all statutory requirements and is fit for purpose

The successful applicant will a ssist in the preparation and execution of test scripts and applying the tests on the new system to ensure that all modules are as per spec and c apture, analyse and report any areas of concern with build to supplier; You will also monitor and report upon timely completion of raised calls to help ensure project stays on plan;

To be considered for this role you will have e xtensive experience of working with i -Trent as well e xperience of testing systems

PLEASE NOTE THIS ROLE IS INSIDE SCOPE OF IR35

We have a fantastic opportunity for experienced Call Centre/Service Desk/Call loggers/First Line support Analysts in Hampton, Peterborough.

Due to COVID19 this role will initially be working from home, until the site returns to normality.

You will need to have experience of working In a call centre or service desk role.

Various Shifts. 7.5 hour shift. Desk covered between 07:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis.

Contracts min 3 months, with a view to going perm long term .

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel/Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
*Resolve >60% of incidents logged as a First Time Fix

So if you are a Call Logger/Service Desk/First Line support/Call Centre analyst with the above skills and experience please apply now!

In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

Senior HR Programme Lead

A world leading insurance company are looking for a Senior HR Programme Lead to support the people agenda through their large scale operating model change programme. This will be an initial 6 month contract.

The successful candidate will be 100% dedicated to this programme and will be the key HR lead to support the people aspect of the Op Model transformation in the following areas:
*Org design impact
*Roles & responsibilities
*Engagement & comms across the business
*Capabilities in transitioning to this new model eg change, leadership, skills required

I am looking for someone who has already led a transformation to an agile operating model before. You will need to have extensive stakeholder management experience and be used to communicating and influencing at a senior/Exec level.

ITIL Change Management Analyst/ITIL Analyst

An exciting opportunity has arisen for a Change Management Analyst to join well established blue chip organisation, initially working from home due to COVID but the role will be back in the offices in Peterborough a couple of days a week once restrictions are lifted in the summer so applicants must live a reasonable commutable distance.

As a Change Management Analyst you will be responsible for managing change within the ITIL framework, this would also suit a ITIL analyst/Service Desk analyst with a background in ITIL looking to move into a change role

*Day to day administration of changes and releases, maintaining an accurate record of
all related activity

*Accountable for the review of Change Requests, checking for compliance against
defined processes and running the Change Advisory Board (CAB) for progression or
rejection of the change.

*Internal process development and improvement to maintain best practices and enable
delivery of the required service levels

*Work closely with internal and external stakeholders to ensure the quality of
service and adherence to contractual obligations

*Create and submit weekly and monthly SLA performance and activity reporting

*To oversee the creation and submission of Post Implementation Reviews with
appropriate follow on actions.

*Identify improvement opportunities to reduce failed and unauthorised changes and
attain a high level of successful completion

As a Change Management Analyst you will have the following:
KNOWLEDGE AND EXPERIENCE
*ITIL v3 Foundation certified or demonstrable understanding of Service Management
methodologies and best practice (essential)

*Innovative thinking, in terms of service quality and improvements within the
boundaries of our clients limits (resource, budgetary, legal etc.)

*Previously used an ITSM tool and a document repository (eg SharePoint)

*Ability to produce analytical and performance reporting for customer consumption

*An understanding of all of the Service Delivery departmental operations, systems,
processes and structure

*Previous experience in owning or contributing to key business processes

*Experience of running, or being present at, a Change Advisory Board meeting

As a Change Management Analyst you will :
*Have excellent organisational, analytical and problem solving skills

*Be passionate, professional, with a proactive and a 'can-do' attitude at all times

*Be confident in liaising with internal and external customers at all levels on a
one-to-one and group basis

*Perform to high standards whilst working under pressure and to deadlines

*Have good time management skills in order to fulfil workload and meet customer SLA's

*Have learning Based agility

*Have good interpersonal skills - ability to liaise with personnel at all levels and
adapt style accordingly

So if you are Change Management Analyst looking for your next exciting contract please apply now.

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

We have a fantastic opportunity for an experienced SC cleared Service Desk Analyst in Peterborough.

YOU MUST HOLD CURRENT SC CLEARANCE FOR THIS ROLE
This position will be remote working until realistically the summer but applicants must be
prepared to attend site when restrictions are lifted.

Shift Available - 0 Mon - Fri (7.5hrs in that timeframe) plus occasional Saturdays (Sundays is not normally scheduled but is not ruled out)

Contracts min 3 months - temp plus extension and perm opportunities

Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.

*1st Line Support of Wintel/Retail and Hardware related incidents.
*Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
*Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
*Proactively keeping Customers informed on incident or request status and progress.
*Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
*Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.
*Contributing to team meetings.
*Good knowledge of IT platforms, equipment and applications.
*Proven Customer service skills
*Up to 6 months' experience as an analyst within a similar environment
*Industry recognised qualifications in relevant area is desirable (ie MCP)

If you hold current SC clearance and the outlined skills and experience please apply now!

If you have the above skills and experience please apply now!

"In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information

Global Technology Solutions is acting as an Employment Business in relation to this vacancy..

• IT Security Manager
• £600 - £700 per day via Umbrella (inside scope)
• 3 Month contract
• Remote working until offices re-open in Cambridge

• Manage a risk, security and resilience governance framework (for Minimums Site Security Requirements (MSSR) to support products & services
• Support and maintain architectures and technologies as part of the project transition and move to operational implementation.
• Assess the ongoing situational awareness and anticipate various possible security attacks and threats (deliberate and/or accidental) on all elements of the systems and physical environment (data centre, IT infrastructure, secure elements, etc.) at all levels and continually assess and evaluate the area's security controls to identify any vulnerabilities that potentially be exploited.
• Develop, implement and maintain security policies, protocols and procedures required to maintain our products and services to the highest security and resilience standards which are key to the development of our business.
• Develop and devise horizon scanning and thought leadership for the Secure Identity Business Unit, and link with the companies research into the area of risk, security and resilience.
• Interact with various teams across the organisation (product engineering, product management, product delivery, operations, Enterprise Security, IT and more) to ensure that products and services are designed, developed, delivered and operated with the relevant to the internal risk, security and resilience assurance framework.
• Protect our partners sensitive assets and ensure that they cannot be compromised at any stage.
• Assist in expanding and maintaining a security and resilience culture through ongoing people risk management via a variety of delivery mechanisms, and links with enterprise wide cyber-security education & awareness framework and the organisational experience framework.
• Support the development and implementation of different simulated attack scenarios aligned with the Resilience/Business Continuity Plan.
• Working internally and externally to the business area, maintain and monitor a future scanning capability to identify trends and indicate potential future risks.
• Establish, monitor and manage automated monitoring processes and procedures for all our systems and overall ecosystem via an IDS/IPS capability for all our systems and overall ecosystem
• Participate and escalate to the Security Forums by identifying critical security issues and recommending risk-reduction mitigations.

• Bachelor's degree in computer science, or a related field, or master of business administration in information systems.
• Certified Information Systems Security Professional (CISSP) qualification (optional).
• Strong background in information technology with a clear understanding of the challenges of information security and associated issues.
• Experience in information management and architecture (optional).
• Experience in reporting and security incident response planning (optional)
• Excellent analytical and problem-solving abilities to identify and solve security risks as required.
• Good team working capability in collaboration with a range of other information technology professionals.
• Excellent communications skills.
• Previous experience as Security Manager or in a similar role is preferred.