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  • £17300 - £18300/annum
Over all job purpose To provide an excellent customer experience for incoming and outbound contacts including at times being fully employed within a call centre environment. Working as part of our team you will be responsible for carrying out a broad range of demanding operational support procedures, using your own judgment to make decisions which impact on customer outcomes. Through dealing with a range of external and internal customer enquiries you will be providing customer satisfaction by understanding what matters to the customer. We are looking for people who are proactive, self motivated, keen to learn and show great attention to detail who want to work in an environment where the focus is on making the right business decisions for the customer. Accountabilities/Responsibilities • Deal with contacts from a variety of customers. Across a multiple range of Life, Pensions and Investment products, and systems - both processing and telephony - this can span across multiple product based communities within Insurance Customer Delivery • Receives escalated complex investigations passed from Band A colleagues and also deals with complaints that can be handled on call without further investigation and will refer more complex complaints to Band C colleagues if more investigation is required • Using your existing experience and the training we provide, you will carry out complex processes and deliver information or solutions to provide a quality service to customers. • Contribute towards the customers overall satisfaction by responding effectively and empathetically to a range of external and internal customer enquiries ensuring that the information provided to customers is clearly understood escalating issues where appropriate to more senior colleagues. • Whilst completing your daily role you will contribute to the continuous improvement of the business by identifying and taking ownership of opportunities for improvement to the processes you use, the services we provide and the value we can build into our business. • Provide coaching and support to less experienced colleagues as required making sure service and quality standards are met. • Build relationships typically at peer level in order to clarify facts, exchange information or resolve enquiries and issues, escalating as appropriate. • Provide technically accurate and compliant responses to customer enquiries • Deal with customer data ethically and in accordance with the FSA requirements. • Carry out routine and complex investigations to ensure resolution of customer queries and requests. • Must demonstrate excellent knowledge of processes and procedures connected with relevant area. • Must develop good business/market awareness. • Create record and update customer data to ensure customer records are accurately maintained. • Deliver a High Standard of service and meet required performance levels to prove this. • Maintain and implement personal development plan in partnership with immediate manager. • Complete performance management documentation in line with agreed time scales and in liaison with line manager. • Compliance – to ensure that you understand and adhere to LBG Code of Responsibilities and where appropriate, comply with all relevant regulatory policies. This includes completion of any mandatory training and requirements. • Must demonstrate good knowledge of TCF principles outlined by the FCA and conduct all conversations and actions to ensure a Fair Customer Outcome. • Achieve all targets and Demonstrate competency in all skills • Must be able to influence customers while ensuring adhering to a strictly no advice rule. • Must be able to assess and discuss the impact of customer decisions. • Excellent understanding of complaints and associated processes • Able to interpret how the Policy impacts day to day role requirements & the delivery of consistent and fair customer outcomes. • Knows when to take ownership and when to escalate the complaint (using the appropriate escalation process for business unit). • Understands reportable and non-reportable complaints. • Adheres to the complaint-related training requirements relevant to the role
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  • £30 - £40/hour
Contract FPGA Engineer - 3 months - Edinburgh - up to £40p/h An opportunity has opened for a Contract FPGA Engineer to join a prestigious Aerospace company in Edinburgh. The ideal candidate will have an extensive background designing Xilinx FPGA's using VHDL and will be immediately available for work. Contract FPGA Engineer Duties - * Design and development of Xilinx FPGAs * Using VHDL for product design, implementation and testing * Working on the full product life cycle from start to finish Contract FPGA Engineer Key Skills - * Extensive background working with Xilinx FPGAs * Strong VHDL coding experience * Debugging and testing FPGA systems Rate - * Up to £40p/h is on offer depending on experience If you could be interested in the role as a Contract FPGA Engineer, then please apply with your latest CV. Premier are acting as an employment agency
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  • £17.50 - £30/hour Holiday Pay
How would you feel being able to fit your career around your commitments rather than your commitments around your career? With RMR you will enjoy the flexibility and excellent rates of pay from working with our agency whilst utilising your skills and experience in nursing. The organisation RMR are a highly established organisation and have been providing the healthcare market since 2003. We provide Registered Nurses (RGN) to a wide variety of private and public healthcare organisations throughout the UK. Why work with us: In addition to the great rates of pay and flexibility you will also receive the following; • Holiday pay • 24/7support from RMR • Free uniform • Opportunities for further training • Variety of placements The requirements • A minimum of 18 months post graduate experience within a carehome • Valid NMC Pin alongside a recognised Nursing qualification. • A Moving and Handling certificate completed within the last year • Initial PVG cost will be paid for by the applicant then reimbursed by RMR
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  • £17.50 - £30/hour Holiday Pay
How would you feel being able to fit your career around your commitments rather than your commitments around your career? With RMR you will enjoy the flexibility and excellent rates of pay from working with our agency whilst utilising your skills and experience in nursing. The organisation RMR are a highly established organisation and have been providing the healthcare market since 2003. We provide Registered Nurses (RGN) to a wide variety of private and public healthcare organisations throughout the UK. Why work with us: In addition to the great rates of pay and flexibility you will also receive the following; • Holiday pay • 24/7support from RMR • Free uniform • Opportunities for further training • Variety of placements The requirements • A minimum of 18 months post graduate experience within a carehome • Valid NMC Pin alongside a recognised Nursing qualification. • A Moving and Handling certificate completed within the last year • Initial PVG cost will be paid for by the applicant then reimbursed by RMR
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  • £8.50 - £15/hour Holiday Pay
The Role As a healthcare assistant with RMR you will provide a high level of care and assistance to our client’s residents, assisting the Nurse in charge and supporting the residents in a professional and caring manner. This is the ideal role for a kind, caring passionate and hardworking individual who is perhaps looking to expand their skills and experience in healthcare. Why work with us: • Excellent rates of pay • Flexible working hours • Opportunities to upskill • Wide choice of placements • Paid holiday scheme • Free training to meet with required recommendations • Free uniform The requirements You will be a Healthcare Assistant with a minimum of 1 years’ experience gained within any nursing /care home setting or alternatively from within a hospital background. Due to SSSC guide lines we require this to be within the UK and within the last two years. We are also interested in speaking with student nurses who feel they may benefit from gaining key practical experience to back up their studies. Preferred additional requirements A Moving and Handling certificate completed within the last year is highly desirable. SSSC registered or in the process (Student nurses exempt) All successful applicants will require a PVG which the cost of will be refunded at a later date
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Network Service Engineer 6 Month Contract Edinburgh PTS Consulting is looking for a skilled Network Service Engineer to join our Edinburgh based client for a 6 month initial contract. You will be responsible for ensuring the smooth and effective operation of the client`s communications infrastructure, through the systems management, configuration, development and maintenance of the data and voice networking. You will have experience in IP networking in an enterprise environment as well as relevant expertise in LAN and WAN technologies to Cisco CCNA/CNNP standards. Key skills required are: - Switching technologies and protocols including IPv6; - Routing protocols (OSPF and BGP); - Firewalls (Cisco); - Cisco and HP products; - 10Gb Datacentre Networking - preferably with Brocade products; - DNS - ideally BIND experience ; - DHCP - familiar with Windows Server implementations; - Network Monitoring - preferably SolarWinds knowledge or experience; - Fibre and UTP cable; - Wireless Network Design, implementation and authentication; - IoT - Infrastructure installation and support; - 2nd and 3rd line support in an ITIL environment - Excellent written and oral communication skills; PTS is an Equal Opportunities employer and applicants are selected solely on the basis of their relevant aptitudes, skills and abilities. No applicant shall receive less favourable treatment on the grounds of sex, marital status, civil partnership status, trans-gender status, pregnancy, maternity, colour race, nationality, ethnic origin, religion, belief, sexual orientation, disability, age. This is not an exclusive list
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  • £200 - £215/day
Administrator/Analyst - Loans and Settlements We are seeking an Administrator/Analyst - Loans and Settlements to work on a contract basis, for a leading Financial Services organisation, based in Edinburgh. Overview of the Role: The key elements of this role are the delivery of high quality, accurate and timely administration for clients, market partners and internal partners such as Finance, GTC as well as individual business units. Key Accountabilities: * You will be part of a small, multi-functional, client and market facing operational team directly responsible for the administration of the banking groups' market products. * You will be responsible for the delivery of high quality, timely, specialised support direct to clients and their professional advisors, market partners including UK and Global Banks, Investment Houses and hedge funds, internal stakeholders notably Finance, GTC and Business Units across the bank. * You will also be responsible for ensuring the financial integrity of the bank by remediating data inaccuracies, managing long or short cash positions and taking steps to manage consequential impacts of those imbalances. This requires a knowledge of products supported by Market Operations. * As Market Operations operate a 24 hour 5.5 day a week business, shift work is required to support the business on a voluntary basis. Essential skills and knowledge: * Experience with Loans, settlements and other banking products * Extensive experience within a similar role and organisation * Strong administration skills * Strong numerical skills If you considering a move from your current role please apply online or if would like to find out about other opportunities please contact Bhavit Panchmatia on (Apply online only) or (url removed) Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country's largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client's and candidate's needs. Please visit our website (url removed)
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  • £17300 - £18300/annum
Our client, a rapidly expanding company are now recruiting for a Pensions Customer Service Advisor. We have immediate interviews with a view to start the position in August. Key purpose of the role: To deliver high level of support within the pensions department to the call centre staff. This is a great opportunity to get involved in an exciting and rapidly growing company with fantastic prospects. * Experience of working in an customer service role * High attention to detail and organisation * Excellent communications skills (telephone and letter writing) * Ability to work to tight deadlines * High level of professionalism * Ability to train on the job * IT literacy, including but not limited to Microsoft Excel. * Results driven and commercially aware. * Conscientious and reliable individual who is self motivated. * Open and trustworthy. * Enthusiastic with positive attitude to work and a logical approach to problem solving. * Flexible and embraces change. Salary: £17,300 per annum rising to £18,300 per annum Hours of work: Monday - Friday Shifts between 8am-6pm NO WEEKENDS!!! Cordant People are an equal opportunity employer. CPCC Cordant is acting as an Employment Business in relation to this vacancy
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ServiceNow Implementation Manager - City Centre - Long Contract ServiceNow Implementation Manager required to join a large Financial Services organisation based in Edinburgh City Centre. This contract will be for an initial 8 months and offers an excellent rate for the right person. We require a hands-on Implementation manager to assist in the rollout of ServiceNow across the business. This will involve working with affected 1st Line Teams during the implementation to assist in requirements gathering and bug fixing. The right candidate will be able to provide 2nd/3rd Line Support for the project whilst working with stakeholders to ensure a smooth implementation of ServiceNow Software. Key Skills and Experience: ** Five years of experience in process improvement methodologies including ITIL, business process re-engineering and/or quality initiatives. **Experience with ServiceNow CMDB, Incident, Problem Change, Release, SLM, Service Catalog, Asset Management, reporting Implementation, configuration and administration. **Knowledge of helpdesk and change control industry and related business management applications. **Expert level in Performance Analytics and Reporting. **Working knowledge of relational databases. **Knowledge of LDAP/Active Directory. Desired Skills and Qualifications: **ServiceNow Certification (e.g. Advanced System Administration, Certified System Administrator, etc.). **ITIL V3 Foundation Certification. **Experience with Agile software development methodologies would be advantageous. I am keen to speak to professionals who have experience in a similar role, with a broad understanding of software implementations. We are offering the opportunity to work on a fast-paced contract to implement an exciting project for a large international organisation. For more information please apply and/ or call Michael Burrell, Infrastructure and Support Consultant on (Apply online only). ServiceNow/ Implementation /Financial Services / 2nd Line / 3rd Line /Rollout / Contract / Edinburgh
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Financial Control Senior Analyst Day Rate Contractor Full time - 6 Months About Us We are a bank focused on driving market leading customer service we can be proud of. We do this by putting the customer at the heart of everything we do, serving the communities in which we operate with the level of professionalism and friendliness that they expect and deserve. We are currently part of the RBS Group trading under the Royal Bank of Scotland brand in England and Wales and the NatWest brand in Scotland. Internally, we refer to ourselves as Future Williams & Glyn Team. The role RBSG was engaged in a major divestment programme that is currently active on a holding position relating to selling some of its UK Branch Network and SME/Mid Corporate customers. As part of this Group Programme, Williams and Glynn Financial Control is responsible for the ongoing delivery of the key reporting outputs required to meet the current term sheet requirements. Deliverables: The roles will support the W&G FC teams manage and execute the delivery of the business as usual outputs as well as change activities on a basis determined by capacity and changing priorities over the remainder of 2017. * Being part of a team responsible for the delivery of financial statements on a regular basis being a key member of the team responsible for key elements of the delivery. * Responsible for sourcing, transforming relevant data into key outputs of the financial statements for both the core and supplementary elements. * Responsible for ensuring sufficient controls are in place to ensure accuracy, completeness and audit trail along with reconciliation processes being built into the overall process, fitting in with the overall control framework. * Review the key components of the statements with regard to trends and other financial outputs to ensure the financial statements are robust enough to stand up to the review and challenge from key Stakeholders. * Responsible for Stakeholder management building solid working relationships being capable of communicating the context as well as the detailed requirements or refinements necessary to ensure delivery. * Have a good understanding of reporting standards and RBSG accounting policies and how they align to key processes and reporting. * Good working knowledge of key systems relevant to supporting the financial statement reporting including some of the following Walker, HFM, GFDW, UKBMIS, SGL, MS Office etc. * Team player capable of working on one's own initiative and being able to work within a team ensuring support for a cohesive approach focused on delivering quality outputs meeting agreed milestones. * Awareness of changes to business requirements ensuring any impacts to outputs are sufficiently assessed and appropriate changes are implemented within required timescales. Key Relationships: * Interface with key Stakeholders at peer level and above within the Programme and Business Unit, including other GFS Finance teams or external to Finance e.g. Tresury, Tax, GCA, Risk/GRG etc. * External Auditors - to manage the delivery of the plan. * Senior Managers and other Managers within own Function. Critical Competencies: skills and abilities required for the role * Communicating (Level 4) * Achieving Excellence (Level 4) * Influencing (Level 3) * Understanding Issues (Level 3) * Gathering Information (Level 3) * Finding Solutions (Level 3) * Collaborating for success (Level 3) About you Experience: * Professional Accounting Qualification with at least 3 years post qualifying experience in a Finance environment. * Team player working within a finance team including preparation of monthly and quarterly reporting delivering accurate and timely FI and experience of the process of "review and challenge". * Ability to meet tight deadlines with a high quality output. * Experience of working and building strong business relationships in a changing and fast moving environment. * Experience of influencing at managerial level and maintaining ongoing relationships with key clients. * Experience of working autonomously to prioritise own and teams workload Technical Knowledge: * Ability to apply and consolidate finance skills and knowledge to a diverse range of Financial issues, through application of technical accounting skills. * Core Financial systems and processes * Some roles will require knowledge of dual currencies and reporting jurisdictions of UK This role will be assessed against the Williams & Glyn competency framework for this Band * I am a proud advocate of Williams & Glyn * I care for our customers and the wider community * I treat Williams & Glyn like my own business * I take accountability What you'll get in return Upon joining the team, you will receive an attractive reward package plus the opportunity to participate in a bonus scheme linked to helping our customers and the success of the business. Generous holiday allocation of 30 days per year, plus bank holidays (pro rata for hours worked). A flexible reward package designed to benefit you as an individual - including discount vouchers for popular high street stores, discounted protection products such as life assurance and private medical cover, as well as childcare vouchers and other attractive options. As a Financial Services organisation we comply with and support the requirements set by our Regulator, the Financial Conduct Authority (FCA), which are designed to protect our customers. This role falls under Conduct Rules of the Individual Accountability Regime (IAR) and is subject to pre-employment screening. This means if your application is successful, you'll need to satisfy some important background checks before you can start working with us. These will include a full credit check, a criminal record check, residency and right to work checks
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