Reporting to internal sales manager, the role is a critical part of the Order Fulfilment process and has the
responsibility for ensuring that customer orders are accurately and efficiently entered onto the businesses
order processing system, enabling customers’ requests to be rapidly acknowledged, and production to be
planned within the required timeframes. In addition, the jobholder will provide vital administrative support to
ensure the Customer Complaint system is maintained.
Entering customer orders onto the businesses order processing system (STRATIX)
Checking inputted orders to ensure accuracy of peers work
Processing of order amendments
Checking supplier acknowledgements, and to administrate the direct shipping of goods and bought-in-goods, within STRATIX.
Maintaining customer complaints database.
Scanning, filing and archiving of customer sales orders and all associated controlled documentation
Qualifications & Experience
The jobholder should have a good educational background, and solid numeracy and literacy skills. In addition, the jobholder will have rounded IT skills and be an intermediate user of Microsoft Word and Excel
Experience in a similar role is preferred, as is Touch Typing ability. A high level of accuracy and an input speed is essential. Construction industry knowledge is preferable, but not necessary.
The jobholder will have good organisational and time management skills, have the ability to set priorities and work on own initiative, and be capable of working well under pressure and to deadlines