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Customer Relation Advisor – £120 Umbrella/ £96 PAYE Day Rate– Glasgow – 6 Month Contract Inscope of IR:35 The Company Advantage Resourcing are working closely with one of the UK’s leading Rail companies to recruit for a Customer Service Advisor in Glasgow. The Role To work as part of a team delivering a first class, professional customer service, using a range of communication methods, to ensure that where possible customer enquiries and complaints are resolved at the first point of contact. Main Duties: * To take responsibility for own caseload in a high volume environment, assessing and resolving enquiries, requests and complaints via letter, email and telephone to resolve customer enquiries at first point of contact where possible. * Develop strong relationships with operational route colleagues to provide customers with a prompt, excellent quality service. * Maintain accurate records including copies of letters and forms received, information given, services requested and complaints made * To actively represent the customer throughout the organisation, striving for continuous improvement, encouraging feedback on services provided and, recognising the changing needs of the service, and making recommendations to the Manager for service improvements as necessary. * To investigate and escalate any reoccurring or contentious issues, working with Public Affairs, Media and Route Communications Managers to achieve a joined up, consistent response. The Successful Candidate: * Ideally similar experience within Rail/ Engineering/ Transport * Experience in customer services or complaints management * Experience of customer management systems * Ability to prioritise * Impeccable telephone manner and strong writing skills * Excellent time management skills * Experience of planning and delivering proactive customer engagement If you have the relevant skills and experience for this position, please apply with your updated CV. Ref 815957. Advantage Resourcing is a service driven recruitment consultancy
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Bionical are recruiting for Bank Nurses across the UK to join our flexible nurse team. Our Flex (Bank) nurse team works across multiple services providing patient and or carer training in addition to other agreed clinical activity depending on the service. You will work autonomously in a community setting as part of the Bionical Health Outcomes team delivering exceptional patient care at all times. You will receive extensive training prior to delivering any service as well as on-going support and supervision from the Bionical Management and Quality teams BIONICAL Everyone at Bionical shares an energy and passion to deliver services that ultimately lead to better lives for patients. We deliver better access to medicines, improve patient adherence/persistence with prescribed treatments and provide healthcare professionals with unique tools to enhance patient communication. Our expertise in behavioural science gives our clients insight into designing services optimally for real world challenges. WHAT SKILLS & QUALITIES WILL MAKE YOU SUCCESSFUL IN THIS ROLE - Qualified Nurse - Clinical Homecare Experience (preferred) - Passionate about high quality patient care - Excellent attention to detail and the ability to follow process diligently - Excellent written and verbal communication skills - Ability to use IT as part of documentation of care - Car driver and willingness to travel Bionical is an Equal Opportunities Employer Due to the high volume of applications that we receive we are unable to respond to every one. If you haven’t heard from us in seven days please assume that on this occasion you have been unsuccessful
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We have a full time 6 month temporary vacancy for a document controller/ project assistant based at our ffice in Glasgow. We are looking for a minimum of 2 years’ experience as a document controller Candidate with experience of document control databases such as Cab-i-net, EB and/or Projectwise would be at an advantage. Ideally, the candidate should have been involved in Engineering projects in a document controller or project assistant role. Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc. Gattaca Plc provides support services to Matchtech and may assist with processing your application
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JOB TITLE: Customer Service Representative LOCATION: Glasgow SALARY/RATE AND BENEFITS: £10.57 per hour YOU MUST HAVE THE FOLLOWING: Customer Service Experience IDEALLY YOU ALSO HAVE: An excellent telephone manner with problem solving abilities COMPANY INFORMATION: Scottish Power UK Shift Pattern - Monday - (Apply online only) Tuesday - RDO Wednesday - RDO Thursday - RDO Friday - (Apply online only) Saturday - (Apply online only) Sunday - (Apply online only) Total - 37:00:00 ROLE INFORMATION: Working as part of a team dealing with customer phone calls relating to Faults and Emergencies, MPAS enquiries and other distribution matters to provide the key point of customer contact for ScottishPower Energy Networks distribution customers. Completing associated and disassociated paperwork. Accountabilities ? Handling incoming calls from customers relating to faults and emergencies, MPAS and other distribution matters. Undertaking call management responsibilities including, call routing, activating messages, monitoring any outstanding call processes and call-backs, management in response to rapidly changing incoming call situations. ? Dealing with difficult customers/complaints and ensuring customers are provided with a high standard of service. ? Making outbound calls to ScottishPower Energy Networks staff to obtain/provide information or transfer the customer if appropriate ? Being aware of safety issues and responding calmly and efficiently to communicate essential advice to customers ? Responding to customers calmly and efficiently during emergency situations. ? Following TroubleCall and Distribution Call Centre procedures and accurately updating all systems ? Completing a variety of infill work tasks whilst being available to respond to call answering. Handling calls from market participants or industry bodies relating to Meter Point Administration Data Skills, Knowledge & Experience ? Previous experience of working in a customer service environment ? Good telephone manner ? Good keyboard skills and experience of Windows environment ? Excellent communication skills ? Ability to work on own initiative ? Ability to remain calm and customer focused under pressure ? Ability to respond positively to customers that are annoyed and are in stressful emergency situations ? Ability to support customer in emergency situations ? Flexible approach to working hours as part of the Emergency operations Judgement and Decisions ? Ability to obtain the relevant information from customers to then decide on the appropriate course of action required to resolve a query. ? Decision making during Emergency situations, particularly regarding escalation of calls ? Judging the severity and accuracy of customer information in deciding the course of action in potential critical situations Person Specification Personal Qualities o Problem solving skills o Decision making and judgement skills o Negotiation skills o Good telephone manner (professional, polite, helpful, adaptable, able to rapidly establish rapport with the customer) Essential Aptitudes and Abilities o Ability to work remain calm under pressure o Good team player o Flexibility o Ability to work on own initiative o Proactive o Accuracy o Focused on the delivery of excellent customer service o Ability to delight the customer o Putting self in customers shoes o Show a positive and confident manner o Listening and interpreting customer requirements o Ordering facts to make a fluent & well structured case o Identifying the obvious or standard options and selecting the most appropriate o Getting it right first time and not compromising on quality standards o Responding positively and reliably to requests Since 1978, Rullion has been securing exceptional candidates for a range of clients; from large well-known brands, to SMEs and start ups. As a family-owned business, Rullion’s approach is credible and honest, focused on building long-lasting relationships with both clients and candidates. Rullion is a forward-thinking recruitment company that specialises in providing a wide range of talent consultancy services to a diverse client base; from small start-ups to large household names. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants
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Job Title: Community Relations Executive –Network Rail - REF293109 Maximum Pay Rate: £100 - £120 UMB Per day Location: Glasgow Contract Length: ASAP to 18/12...
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  • £18.00 - £20.00/hour
Electrical Fitter (Contract) Location: Glasgow “Rolling Stock Electrical Installations is a must” £18-20p/h – 6 month contract The Company Our client is a specialist in vehicle building, electrical installations, overhaul and servicing of Rolling Stock and look after a variety of well-known clients throughout the country. Employing heavily in the UK they are winning work like there’s no tomorrow and have contracts to carry out long term servicing and exam work as well as a whole host of modification and refurb projects. The time has come to welcome some additional, experienced personnel to this traditional company to enable them to fulfil their contracts. Your Role As an Electrical Fitter you will be responsible for ensuring that the Rolling Stock is wired correctly, tested, faults reported and rectified, power is supplied to new areas of the carriage during the refurb project and able to follow instructions from Team Leaders and read schematics. The spotlight is on you for the entire contract!! This is a real chance to shine!! You You will most likely be an experienced transportation electrician or someone who has worked on 3-phase motors in any capacity, who is looking to get into the world of Rolling Stock. You will be expected to demonstrate that you have an Apprenticeship or a minimum of an NVQ Level 3, preferably ELECTRICALLY trained. Your Reward As the latest addition to this expanding organisation you will receive an hourly rate of £22 and will be given the opportunity to demonstrate your knowledge with a possibility of staying long-term (who knows what the future holds?) How to Apply If you’re interested in this contract please call Dean Chester on (Apply online only) or (Apply online only). Alternatively, please email your CV to
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About: A major UK Rail infrastructure firm is seeking a Community Relations Executive to be based in their Glasgow office. About the role: Please note: This role is paying either £120.00 Per Day (Umbrella) or £92.00 Per Day + 12.07% Holiday (PAYE). You will be reporting to the Community Relations Manager. Your role will cover the following areas: - • Customer service • Complaint handling • Working closely with the local community • Managing and monitoring local activities and relationships during disruptive work • Take responsibility for own caseload in a high volume environment, assessing and resolving enquiries, requests and complaints via letter, email and telephone to resolve customer enquiries • Develop strong relationships with operational route colleagues • Logging, processing and follow up enquiries • Maintain accurate records including copies of letters and forms received • Investigate and escalate any reoccurring or contentious issues, working with Public Affairs, Media and Route Communications Managers • Represent this company at community events and public meetings Person Specification Experience in customer services and complaints management Experience customer management systems Ability to prioritise Impeccable telephone manner and strong writing skills Excellent time management skills Experience of planning and delivering proactive customer engagement --- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our website
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Export Control Officer, ITAR, SHE, Export Control, Auditing Location: Scotstoun Duration: 6 months Rate: £28.80 p/h Limited Clearance: BPSS Clearance (must be willing and eligible to undergo, prior to project start date) Key skills; SHE, SH&E, Export Control, Auditing, Record Keeping, ITAR, Health and Safety, Audit, International Traffic in Arms Regulations, SHE Management System **Due to the secure nature of our client’s project, the successful candidate must either hold valid or be willing to undergo SC Clearance prior to the commencement of the project** My client, a global organisation, is currently looking for an Export Control Officer to assist with implementing export control policies, that coincides with auditing and assurance. The successful Export Control Officer will make sure the activities of SHE are regularly reviewed to ensure employees are safe in all areas of the workplace. The role of Export Control Officer will require a strong knowledge of Export control laws and regulations. Previous experience in auditing and assurance processes within Export Control would be required for this position, and previous SHE experience is advantageous. Essential skills; * Previous experience with SHE * Demonstrable knowledge of Export Control laws and regulations * Knowledge of ITAR * Extensive experience of good record keeping * Significant knowledge of all areas within SH&E * Substantial experience of maintaining Export Control records * Ability to support the deployment of Export Control policies and procedures For further information on this opportunity please contact Molly Cope at (url removed) or phone (Apply online only). Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. SHE, SH&E, Export Control, Auditing, Record Keeping, ITAR, Health and Safety, Audit, International Traffic in Arms Regulations, SHE Management System Please visit our website (url removed)
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  • £500 - £600/annum
Currently looking fro an experienced Senior Java Oracle Developer working for an enterprise level organisation in Glasgow Senior Java/Oracle Developer Glasgow 6 Months £500-£600 Per Day Robert Walters is partnering with a Global Consultancy organisation based in Glasgow, they have an exciting new opportunity for a Senior Java/Oracle Developer Lead to work in the Global Rates Trade Processing team. Primarily, the candidate would be working on the migration of Derivatives Trade Processing and Rates Derivatives Refdata functionality into the strategic Rates Risk Management Platform written in Python called Athena from existing Java-based systems used across the bank. In addition, the successful candidate would be required to work on maintaining & enhancing the existing Java applications while the multi-year migration program runs in parallel. The current systems involve deal and event modelling, integration with financial markets infrastructure including MarkitWire, LCH, CME, Eurex, DTCC, as well as building out compliance to all the recent financial regulations from regulators around the world including CFTC (US), SEC (US), ESMA (EU), JFSA (Japan), HKMA (Hong Kong), MAS (Singapore) etc and requires a continuous investment due to the ever-changing regulatory landscape for the financial industry. This is a critical area where throughput, performance and reliability are key elements. The successful candidate will be engaged throughout all stages of the SDLC including requirements analysis, design, development, testing and production rollout/support, and will be required to form key relationships with technical colleagues, business sponsors and other project stakeholders. The successful candidate would join a team that functions in an Agile environment and the candidate would need to be familiar with Agile methodologies such as Scrum. We require the candidate to be proactive and self-motivating technologist with a positive attitude and with excellent team-working, communication, analytical and problem-solving skills. Essential Technical Skills * Database Design and Development - Oracle * Object Oriented Programming and Design * Solid understanding of patterns and other technical design standards * Familiarity with complex distributed systems and managing system inter-dependencies Desirable Skills * Python scripting with diverse knowledge of standard and 3rd party libraries for data analysis, xml processing, connectivity. * Extensive knowledge of Java development - Hibernate, Spring, WS-Rest, WS-Soap, JMS, Apache Mina, Apache Camel, XML/XPATH processing * Experience of Agile Methodologies * Experience of BPMN solutions - Oracle ALBPM * Investment Bank or Financial services environment. * Experience supporting Front office systems preferably Interest Rates Swaps. * Reference Data knowledge across any / all types of data: Customer, Instrument, Regulatory and other Corporate sourced data (e.g. HR data, holidays, business centres, etc)
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  • £16.86 - £25.29/hour Productivity Bonus/ECIS Scheme
JIB Electricians required! *PLEASE NOTE THAT THIS POSITION IS BASED IN CENTRAL LONDON WITH LODGING ALLOWANCE OFFERED* Site Operative Solutions Ltd are currently looking for a number of qualified Electricians with a valid JIB card for electrical installation projects based in central London. Successful Electricians will be offered employment via Fixed Term PAYE contracts based on 50hr working weeks (Monday - Friday 7:30am - 5:30pm) Possible weekend work available. The pay rates for an qualified JIB Electrician are £16.86 per hour plus £3 per hour productivity bonus for the first 37.5 hours of each week The remaining 12.5 hours of each week are paid at £25.29 per hour plus £3 per hour productivity bonus Electricians will receive daily mileage (£13.02 per day), you will also accrue holiday as you work. SOS contribute and enter each Electrician into the ECIS benefits scheme. Lodging Allowance included. Electricians must have a valid JIB gold card If interested please APPLY NOW or call the SOS TEAM
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