As a Customer Service Advisor you’ll be the first point of contact for our dental customers, delivering first class, professional customer service over the phone to ensure that enquiries, payments and complaints are resolved at the first point of contact.
You’ll have team coaches on hand to support in your development and confidence in the role and the product knowledge you’ll gain will help you answer queries efficiently whilst taking the opportunities to talk to customers about the product choices available to them.
To be successful in this role you’ll love speaking to customers and be someone who goes the extra mile to ensure they receive an excellent level of service. You’ll be comfortable navigating your way around systems and be able to accurately update customer records to reflect the call. You’ll work as part of a large friendly team so being a team player is a must!
Simplyhealth help people manage their everyday healthcare needs, so they can make the most of life! That’s why today we ensure over three million people in the UK have access to the health products, services and support that they need, when they need and at a price they can afford.
We live by our purpose. We’re proud to be the leading provider of everyday health cash plans, dental payment and pet health plans. And whilst we may be 145 years old, we’re not afraid to innovate
Our aim is to truly invest in our employees by delivering a purpose-built benefit offering, aimed at individual lifestyles and promoting health and wellbeing.
Upon joining the Simplyhealth family you’ll get an amazing 28 days annual leave, plus bank holidays with an option to buy or sell a further 5 days!
A few new additions to our benefits from 2018 are:
Flex pot, a yearly company funded allowance of £500 that you can choose to use against some great benefits such as shopping vouchers, pet insurance, dental plans and much more.
A pension scheme with a 6% company contribution before you even add, if you decide to contribute 4% or above Simplyhealth will then add a further 4% which can either be allocated to your pension fund, used to pay off your student loan or even saved into our First-time Home owner scheme.
On top of this you’ll be enrolled on our yearly target bonus of 5%, alongside our recognition award scheme, this can be up to £1,500 and is for all of the times when you really push boundaries, producing the WOW factor and deliver something truly world class!
Before you go, it’s worth mentioning you will be part of making a long term difference to millions of people, our strategy from the outset, is to care about the positive impact of our work rather than flaunting the numbers. That's why, not only do we reinvest our profits, we have a corporate giving strategy 'purpose beyond business', a yearly donation of 10% from the group profit, alongside regular volunteering days and further staff donations to ensure we are making a difference.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment