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  • £30000 - £40000/annum + Package
TSR are currently recruiting for an established Customer Relations Manager to join our client in Leicester on a 12 Month Contract. Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. To understand, implement and adhere to SHEQ policy and strategy. Your main duties will include: • To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. • Adherence to procedures and policies per QMS • To be professional, courteous and punctual in all dealings with customers and our external partners. • Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales. • Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times. • Ensure all materials and Labour that is required is available prior to works starting. • Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied. • Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work. • Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager. • Produce all relevant documentation relating to customer care accurately and in a timely manner. • Responsible for updating COINS system in a timely and efficient manner to ensure accuracy of customer database. • Responsible for collating / maintaining the 28 day customer care questionnaire. • Maintain an efficient, effective filing system. • Monitor and report to the Customer Care Manager the performance of the sub-contractors. • Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified. • Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues. The ideal candidate will have: • Interpersonal skills and a professional attitude to work • Excellent verbal and written communication skills • Experience of planning, organizing and prioritizing individual workload Skills / Knowledge • Confident with ability to communicate and influence at all levels • Self motivated • Resilient • Enthusiastic • Understand the importance of building relationships and collaborative working For more information, please call Jess on (phone number removed)
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  • £8.50 - £9.00/hour
First Personnel are currently recruiting for a Part-Time administrator to join our well known client based in Swadlincote. Main duties include: -Data entry -General admin duties -Dealing with order and purchase numbers -Making and receiving calls -Data entry and updating the systems ensuring all is kept accurate -Liaising with suppliers and customers -Dealing with customer accounts The candidate should be prepared to help out within the warehouse sometimes if needed Hours of work: Monday to Friday 1pm - 5pm This is a Part-Time Position Pay Rate: £8.50 - £9.00 per hour Ongoing positions available If you are interested then please click apply now
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  • £35000 - £37000/annum
Employee Relations Advisor 12 Month FTC Leicester Salary: £35,000 - £37,000 DOE * Are you a great Employee Relations Advisor that cares about people? * Are you confident in providing a professional, proactive and comprehensive tailored service? * Do you have experience managing over c1000 employees within a contact centre environment? Then this is the role for you! The Company: Eileen Richards Recruitment are working exclusively to source an experienced Employee Relations Advisor to join a dedicated and fast growing team in Leicester. Our client is one of the fastest growing businesses in the UK and with continuous success and growth, this is an exciting time to join. This is a business that genuinely cares about their employees, they are the most important asset, and the HR Team work hard at making sure all the employees time is the most positive experience. Role & Responsibilities of the Employee Relations Advisor: To work with site leadership to deliver positive colleague engagement and great customer experiences. You will acts as the first point of contact for Employee Relations queries, with a strong focus on all employee relations case management. Provide specialist HR service in a number of key areas to the HR Function/business ensuring efficient and effective HR delivery. You will also Work alongside the business providing coaching and where required ER training workshops to support leadership programmes and enable line managers to effectively manage people and any associated ER situations. * To manage case work, including supporting and coaching the line managers on best practice. * Highlights any trends from E/R related issues and supports the HR Manager on tackling issue areas on monthly reports. * To work with the HR Advisory Manager to ensure that service and delivery against case work is aligned with operational expectations with effective communication on SLA’s. * To support the HR Advisory Manager with delivering the employee relations strategy * Reviews daily, weekly, monthly employee data, highlights trends and proactively supports team managers. * To ensure all manual and electronic HR systems are maintained, fit for purpose and compliant with auditing requirements. * To provide support as required to the Compensation and Rewards Manager during company salary review/other exercises. * To provide ad hoc support to Head of HR Shared Services as required. * Support ad hoc department projects, providing subject matter expert input. * Effectively deliver ER related training workshops to support leadership programmes and enable line managers to effectively manage people and any associated ER situations. About You as the Employee Relations Advisor: * Excellent written and verbal communication skills. * Excellent administrative skills including letter writing. * Able to explain complex issues in a straightforward way. * Able to effectively coach leadership at all levels. * Highly organised and methodical and with attention to detail. * Comprehensive and thorough knowledge of employment law and practice. * Analytical and numerate. Essential: * Substantial previous experience either in a generalist role or specialist role. * Comprehensive knowledge of HR processes and systems. * High levels of ER case management against large staffing level environments. * Able to effectively use Microsoft Office tools including; Excel, Word and Powerpoint. Desirable: * Contact centre experience or similar. * Case management system experience. Qualifications: * Fully CIPD qualified ideally (or working towards it). If you do not receive a response within five working days then unfortunately your application has been unsuccessful on this occasion. Eileen Richards Recruitment are experienced within seven different sectors consisting of Accountancy and Finance, Construction, Customer Service and Onsite including Insurance, Executive Search and Selection, Human Resources, Legal and Office, and Sales and Marketing. We look forward to helping you in your career in these sectors, so please send a copy of your CV to us. If you know of other people who are currently looking for a new career in these sectors please feel free to refer them to us. We look forward to hearing from you
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Working on exciting projects across the Midlands for one of the UK's leading surveying services company’s we are looking for an engineer to join the team on a contract basis over their busy period for at least 4-6 weeks with the likely hood of an extended run a real possibility. Our client is looking for an enthusiastic and experienced engineer with good all-round experience in setting out and site surveying. With their head offices based in derby our client are specialists in providing site setting out and topographical data to the construction industry using the latest geomatic technology, quality, they provide accurate, and economical survey solutions for all aspects of land surveying. Candidates must have the following: * HNC or Degree standard Qualifications * Minimum of 4 years engineering experience If you are interested in this exciting opportunity, then please apply and we will get in touch
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Electrician's required for a new build housing contract in Market Harborough area. First phase of potential 4 year contract. Must hold up to date qualifications and current CSCS card
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Role: Bench Hand Joiner Salary: £12ph - £13ph Contract: Temp to Perm Location: Leicester Our client is a high-end Joinery company going through a period of significant growth; with this they now require several Bench Hand Joiners to compliment the team. As a skilled, time served Bench Hand Joiner, you should be familiar with several processes to complete the role, they are: · Experience with laminating · Experienced in Joinery to high finishing standards · Experience in reading engineering drawing to a high level · Experience in wood machines, band saw, cross saw etc · Experience in details cabinet making · Uphold the highest health and safety · Have your own tools, safety boots · Ideally with a minimum of 3 years experience If you are looking for a new role thats rewarding and challenges you and your skills with a company that is expanding and holds their staff in the highest regards, please call Adam Elsmore on (phone number removed)
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  • £350 - £450/day Outside IR35
An exciting opportunity has become available to join a leading organisation as a Fire Safety Manager. Do you have Fire Safety experience, and enjoy managing a team? About the role The main focus of this role is to ensure fire safety is inspected, managed and maintained in accordance with the Regulatory Reform Order. You will be managing a team of Surveyors & Administrative staff responsible for the Fire Safety of the housing stock. The role will include carrying out regular site inspections, preparing health & safety strategies, developing Fire Safety Policy and producing reports of inspection findings. About you You will have previous experience managing a team, and will be able to provide technical support to the organisation. If you have previously worked within Housing, you are particularly encouraged to apply. Ideally you will come from a Building Services/Fire Safety background, however all candidates will be considered for this role. Apply If you feel you would be an ideal candidate for this role, and are interested to know more, please contact me on (phone number removed) or email
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We’ve an amazing opportunity for dedicated CAMHS Practitioner to work in Leicester. What HCL can offer you? * Weekly payments * Lucrative referral scheme* * Flexible working hours * Support with PDP (Personal Development Planning) * Free mandatory training * Dedicated registration team to help you through the process What you will need: * You must have the right to work in the UK * A years experience in a community CAMHS setting * Core qualififcation as an RMN, Social Worker or OT HCL is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability. *Terms and conditions apply
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Be Part of UK Refresco Finance team based at our new UK Head Office in Kegworth. Welcome to our world… Let’s Go! Our drinks on every table. That's the Refresco vision. We're thirsty for more and growing fast which is why we recently invested £1.25 billion in expanding our global manufacturing footprint making us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 59 manufacturing plants in 12 countries and we’re only just getting started… Our UK Business unit has six manufacturing plants providing a great place to work for 1800 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsburys, ALDI and Lidl. We also manufacture for branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in Cartons, PET, Aseptic PET or Cans, we ensure that our products are not only manufactured to the highest quality standards but they get where they need to be when they need to get there to meet the needs of our high profile customers. We’re looking for an entrepreneurial and committed Accounts Payable Assistant to join our team in Kegworth. So what else can we tell you about this key role at Refresco? This key position reports directly to the accounts payable manager and operates as an integral part of the team, ensuring the prompt processing of purchase invoices received and processing them for payment within agreed terms and conditions. Included is also the day to day support of entering appropriate nominal ledger codes on invoices received, ensuring all invoices are registered on receipt to ensure the appropriate period is charged with the relevant expense, checking the reconciliation of all supplier statements and that appropriate actions are taken to ensure the ledger represents a true and fair position in relation to each company. Assisting in accurately making supplier payments, matching supplier invoices with purchase orders and resolving supplier queries. What can you bring to our table? We’re looking for a candidate who models our Company values; Passionate, Agile, entrepreneurial, responsible and excellent, in all that they do. We’re also looking for the successful candidate to have:- • GCSE Math and English or Equivalent. • Minimum of 1 year experience in Finance Administration. • Previous experience in dealing with accounts payable/purchase ledger. • Knowledge of Finance Systems. SAP preferrable. • Basic MS Excel. What we bring to the table As our Accounts Payable Assistant, we’ll pay you a salary of up to £20,000 per annum, 4% bonus, as well 2 x basic salary life assurance, pension contribution plus 25 days holiday (in addition to bank holidays). Think that your vision is aligned with ours and want to join us in achieving our drinks on every table? Apply today and begin your Refresco journey
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Key Stage 1 Teacher / KS1 Teacher needed in Leicester Primary School Are you a qualified Key Stage 1 teacher / KS1 teacher looking for a thrilling new role? Do you want to work in a school that is dedicated to nurturing well-rounded, confident children equipped for their future? TeacherActive is seeking to recruit a Key Stage 1 teacher / KS1 teacher for a large and very popular primary school in Leicester on a 4 week contract with the possibility of leading to a longer term role for the right teacher. The successful Key Stage 1 teacher / KS1 teacher will be working with children of mixed abilities. It is essential that you have good working knowledge of the Primary National Curriculum and that you have experience of planning engaging classes that pupils enjoy. To be considered for this position you must have: Qualified Teacher Status / QTS (Newly Qualified Teacher welcome) Experience of working in Key Stage 1 / KS1 An innovative and creative approach to teaching The ability to manage the class and deal with challenging behaviour In return, TeacherActive will ensure that you are well-supported in this role and are committed to provide you with further excellent opportunities in your career. To do this, we will provide you with: Good rates of pay An efficient clearance process in order to register you and get you working as quickly as possible An excellent 'recommend a friend' scheme *Terms and Conditions apply* To find out more about the role of Key Stage 1 teacher / KS1 teacher, please contact Denver on (phone number removed) or email your CV to All applicants will be contacted to discuss suitability and then invited to register with TeacherActive. Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs. Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment. TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services
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