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Job Title: Complaints Coordinator (Ref 2508) Location: Luton Job Sector: Customer Service Contract: 6 month contract Hours: 35 hours per week As a Complaints Coordinator you will contribute to our vision of being the leading residential property manager, as recognised by others by: Providing a first-class complaint resolution service to customers by listening, empathising, investigating and using sound business sense and judgement. Understanding and documenting the root cause of issues and to provide suggestions regarding service improvements. The Complaints Coordinator reports to the Complaints and Claims Manager About You You will be currently working in a customer facing role where you are dealing with complaints on a regular basis. You would love to put your experience into practice in a fast paced environment where you own the complaint lifecycle acting as the custodian for the process. You want to use your excellent communication skills, both written and verbal to develop and deliver high quality customer communications and reporting. Having a high level of attention to detail and problem solving skills means you are able to take ownership and accountability of the complaints process and identify area where performance and service deliverables can be improved. To stakeholders and colleagues across the business you are seen as trustworthy and credible which results in being able to build relationships effectively. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Main Responsibilities Acknowledge receipt of, set and manage customer expectations for all complaints. Own the complaint, begin and lead investigations and decide outcomes and actions, acting as custodian for the process. Seek first time resolution, only handing off complaints to others where this is unavoidable. Work with the business and technical experts to make informed decisions and achieve an appropriate outcome for the customer. Write comprehensive response letters including any holding response where required, demonstrating empathy and resolve. Prepare case files for Ombudsman investigations. Record all complaints onto a database for trend analysis and other management reports. Produce reports and other Management Information as required. Support senior leadership to liaise with and report to operational and key client teams any trend information alongside issues and recommendations for improvement. Provide feedback on root causes and reports, both pro-actively and as required. The Benefits Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
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Job Title: Customer Support Coordinator Location: Luton Job Sector: Customer Service Contract: 6 Month Fixed Term Contract Hours: Full time 35 per week, or part time hours (PM) It takes exceptional people to run an extraordinary company When you join the contact centre at FirstPort, you become part of the personal connection that strengthens the relationship our customers have with FirstPort. Every interaction we have with our customers is another opportunity for us to enrich their experience. You will be spending time talking to customers, helping to ensure that they feel safe and happy in their home. As a Customer Service Coordinator you will contribute to our vision of being the leading residential property manager, as recognised by others by: Being the first point of contact for customer communication providing a helpful, empathetic, knowledgeable and courteous experience in line with our values Ensure professional and efficient customer service to all internal departments The role of Customer Service Coordinator reports to the Customer Service Team Leader If you have the right skills to provide a great service directly to our customers come and join us. About You You are currently working in a customer service role and enjoy working in a busy, and highly demanding environment, where you are able to interface with a number of key departments. You have a high attention to detail, and are able to provide accurate and reliable information whilst being confident working with various MS packages as well as social media platforms and can use different systems simultaneously to enable you to work quickly and efficiently. Your desire to be customer orientated means you are focused on improving service levels, and are able to engage and establish rapport with customers by using your excellent communication skills. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Main Responsibilities •Take inbound customer calls and correspondence in line with department service targets and taking a First Time Fix approach to provide timely resolution •To actively promote business service offerings and alternative solutions to customers where appropriate •To ensure written communication is processed and responses issued in accordance with targets set by the Customer Support Management Team •Closely liaise with relevant Property Managers in order to ensure issues are resolved promptly and courteous and helpful responses are provided to customers and colleagues on an ongoing basis. •Raising maintenance orders and liaise with contractors as appropriate in relation to work required on a development including annual contract tendering and resolution of invoice queries •To ensure internal databases are updated accurately and regularly inclusive of any relevant documentation to be saved within the appropriate areas The Benefits Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
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  • £350 - £400/day
A global engineering and manufacturing company based in Luton, are currently looking for a Real-Time Embedded Software Engineer (C++) to join their growing software team on a six month contract basis. As the Real-Time Embedded Software Engineer you will be responsible for the design, development, test and support of current and future programs. As the Real-Time Embedded Software Engineer (C++) your key responsibilities will include: • Specification, design, coding and testing of complex real-time embedded software in C++ • Production of mission critical quality software, to high integrity levels, company standards and customer requirements • Function as part of a team including support, development, peer reviews, etc. • Maintain schedule adherence with specific focus on cost, quality and delivery to time • Reporting of progress, highlighting risks, opportunities and dependencies Successful applicants for this Real-Time Embedded Software Engineer (C++) position must have: • Expert knowledge of C++ • Expert capability in debugging in an embedded real-time environment • Good knowledge of UML It would also be beneficial for the successful Real-Time Embedded Software Engineer (C++) to have: • Wider experience of development in C++ and of development of PC based software using Microsoft toolsets About Ceema: Over the last 19 years CEEMA Recruitment has built an enviable reputation and established itself as a true specialist in sourcing high quality professional candidates for numerous companies across the UK. At CEEMA Recruitment we have vast experience in helping candidates find quality placements. Our team of specialist consultants have significant experience within the recruitment industry, are highly knowledgeable and will use this expertise to find you the position that you are looking for in either the permanent or contractor sectors of the market
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Software Engineer – C# .NET 2 x Software Engineers with C#. NET is required to work on a twelve month contract (with the possibility of extensions) for our Defence client based in Luton. This is a long term contract opportunity to work within the Electronic Warfare Sector. Overview of the Software Engineer contract role 2 x Software Developers is required for a fixed term contract to support development of PC applications within the Electronic Warfare business. The role includes design, development, test and support of current and future programs. Key skills required for the Software Engineer contract role Understanding or experience is required in one or more of the following areas: * Windows application development using C#, .NET. * SQL programming. * Multi-threaded applications. * Software architecture design patterns. * Application Lifecycle Management using TFS (or similar). * Version control using TFVC or GIT (or similar). * Agile development processes. * Service oriented architecture development. * Unit testing & Object Mocking. The role is based in Luton, Bedfordshire - commutable from Watford, St Albans, Aylesbury, Milton Keynes, Bedford and Stevenage with excellent access from London If you are a C# Software Engineer looking for a new contract either apply online or if would like to find out about other Software Engineering opportunities please contact Paul Scott on (url removed) or phone (phone number removed) Do you know anyone who might be looking for a new role? You could benefit from our candidate referral scheme. Contact me on the above contact details for more information. Outsource. Our People. Your Success. Outsource UK is one of the country’s largest and most successful independent recruitment consultancies, specialising in the IT, Digital, Financial Services and Engineering sectors. We recruit talented people for contract and permanent opportunities, offer a consultative approach and have a reputation for providing a superior service to both clients and candidates. The business focuses on building long lasting relationships based on reliability and trust. We do this by hiring and retaining a great team of recruitment consultants who listen and understand our client’s and candidate’s needs. Our Manchester office (which covers the whole of the UK) provides a “one-stop shop” to clients and candidates operating in the engineering and manufacturing sectors and, in addition to Engineers, we source and provide temporary/contract and permanent opportunities for IT, Programme Management and Support Professionals (including Procurement / Purchasing / Supply Chain, HR, Finance and Administrative Support). Please visit our website (url removed)
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Job Role: Credit Controller Location: Luton Job Sector: Finance Hours: 35 hours per week - 5 month fixed term contract As a Credit Controller you will contribute to our vision of being the leading residential property manager, as recognised by others by: • Ensuring the timely arrears chasing of customer debt through first class customer service, whilst maintaining strong communications with internal departments. The Credit Controller reports into the Divisional Credit Control Manager About You You will be currently working in a customer facing role and are able to demonstrate a good understanding of customer communications and dealing with difficult conversations. As you are able to work collaboratively with a team and department, you are also able to take ownership of issues and see through to resolution. You are passionate about improving levels of service, and keen to support change and continuous improvement. Being fully IT literate and confident with MS Office, means you also have the ability to work on multiple different systems simultaneously. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Main Responsibilities • Credit control in accordance with Debt Collection procedure for all England & Wales managed properties • Agreeing payment terms for tenant arrears, within the set business guidelines • Keeping diaries and notes of all customer communication in relation to debt chasing • Working with internal departments to assist with customer queries to ensure there is no block to settlement of all debts. • All customer communications are responded to appropriately and in line with service level agreements. • General administration tasks required for credit control functions and recording actions • Review accounts prior to letters before action to ensure all account details are correct to prevent requirement for de-instructions with solicitors. Our Values Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times. Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service. Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click here to apply for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
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Casual, full-time, contract expected to last three months. Application closing date....
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Job Role: HR Specialist Location: Field based Role type: 6 month fixed term contract Job Sector: HR Hours: 35 per week As the field based HR specialist, you will contribute to our vision of being the leading residential property manager, as recognised by others by: • Providing an exceptional HR service to our operations teams, coaching and supporting line managers to develop high performing teams and deliver a high quality customer experience to internal and external customers • Providing support to line managers to effectively manage employee relations cases, employee on-boarding, ongoing development and succession planning • Ensuring that our employees have a great experience which is engaging, well managed and frustration-free This role reports to the HR business partner and is field based. About You You are a highly astute, HR specialist who is confident in ensuring operational excellence across all aspects of the HR agenda from supporting talent development to employment law. Communication comes easily to you and have the ability to build strong working relationships with everyone from site based colleagues to senior management. You are self-motivated, pro-active and solution driven. You enjoy working independently but also enjoy having other supportive colleagues you can build relationships with. IT savvy and confident in using laptops / tablets and fluent in all MS packages Your ideal role will be a varied one, as you will be dealing with many different subjects in different locations on a daily basis. You will be highly organised and enjoy prioritising urgent tasks to ensure completion of all cases in a timely manner. About Us FirstPort is the largest and most experienced residential property manager in the UK, employing more than 3,000 colleagues dedicated to looking after peoples’ home. Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential. Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance. Main Responsibilities • Deliver a high standard of employee relations support and case management to operations teams, including support with disciplinary, grievance, performance management, re-structures, absence, occupational health , exit interviews, TUPE, employment tribunals and providing legislative updates • Support the HR business partner to instil a high-performance culture, developing and delivering on-boarding, talent and succession plans and ensuring teams are trained to deliver all elements of their job role to a high standard and provide a high quality customer experience • Through coaching and training, ensure your client group understand HR policies & procedures and our employee proposition • Work with operational teams to develop colleague engagement plans for each team, resulting in a demonstrable improvement in colleague engagement scores • Ensure weekly and monthly metrics reporting is completed • Support with change and improvement programmes across the business which improve the employee experience • Work with resourcing, learning and development and HR services functions to ensure that the employee experience is engaging and frustration-free Our Values Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner. Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities. Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times. Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service. Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments. The Benefits Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health. Diversity We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants. Ready to Apply? Click the below apply button to start your application for this role. We will ask you to upload your CV and answer a few questions. You may also be asked to complete verbal and numerical reasoning tests online. If you meet the criteria for the role we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager and up to three other key stakeholders
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  • £8.50 - £9/hour
Attention 3.5 Tonne drivers.... Insight Employment are recruiting for 3.5t drivers for a busy contract of ours in Luton. Are you looking for on-going work? Are you reliable? Do you mind early starts? Are you prepared to work in a chilled environment? Do you have a good National geographical understanding? Are you prepared to work over night? Are you able to do 20-25 drops a day? If you have answered yes to this, we need to talk to you .... Our client is looking for 3.5 Tonne drivers to do multi drops of frozen goods. Requirements You will need to have had your licence for more than 2 years. You must be able to read, write and speak English. One years minimum chilled multi drop experience. Hours Monday - Friday & Tuesday - Saturday start 5am until finish Rates £8.50 per hour
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My client is a well respected defence organisation who is currently experiencing an ongoing period of growth and success. Due to an ever increasing workload, they are currently looking to recruit a Supply Chain Project Manager to join their dedicated team of Procurement professionals. This is an initial 3 month contract and is paying a rate of £30ltd per hour. The role is based in Luton. Please find the role description below: Job Description • Creation of plans to support the execution of projects. • Feedback any ideas to enhance continuous improvement. • Liaise with other areas of the business building sound customer relations. • Support training, mentoring and guidance to lower grade members of the planning team. Demonstrate responsibility for own development. • Prepare company reports required within the business. • Play an active part within meetings as required by the role. • Use appropriate software and toolsets required for the job role. • Communicate effectively with the team and Planning management. • Support Knowledge Capture within Planning and all relevant business areas applicable to their discipline/Area of responsibility. • Support production of high level Project status information giving advice in all relevant business areas. • Supporting Key major initiatives into the business and have active involvement in the Business Transaction activities. • Support the Planning Management in implementing Planning process relating to their discipline. • Support in conducting analysis and regular performance reviews and corrective action plans within the Planning process for their discipline responsibility. • Supporting and maintaining the Project/IWT structure including maintenance of continual improvement of the process. • To be able to access, have a clear understanding of and apply the Quality and HS&E Management System documentation e.g. Process Instructions, Workmanship Standards, Risk Assessments etc. applicable to your particular work scope and to obey all HS&E rules. The Individual Be a proficient user of modern planning systems Developed communications Skills Fully competent in understanding of the principles of a Planning Process Skilled in the use of standard Microsoft packages Trade and or Planning experience Please register interest by submitting an up to date CV without delay. John Sadler JAM Recruitment JAM Recruitment is acting as an employment business with regards to this position. View our latest jobs today on our website and follow us on Facebook, Twitter & LinkedIn
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Our Client is a leader in the engineering and manufacturing of high-tech intralogistics systems for Airport Baggage Systems. Their employees differentiate themselves by their ability to provide innovative solutions to their customers that incorporate a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. They fully support these high standards throughout a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all employees. The Role will include: •Developing PLC, HMI software for project specific requirements •Designing and programming application software for lower level controls system for baggage handling system projects •Programming primarily in Siemens TIA Portal and STEP7 HMI Programming in WinCC •Developing interface software to 3rd party IT systems and High Level Controls •Creating Emulation Models for Testing using Experior or Demo 3D •Conducting internal and external testing of software utilising Emulation Systems •Helping set up and maintain development, test and production environment •Commissioning of the Airport Baggage Handling systems •Create user documentation for software applications •Providing Technical Trainings (if required) Requirements: •Degree - Engineering •HNC/HND/ Apprenticeship with relevant experience in Siemens PLC Software development will also be acceptable •3 -4 years minimum in a similar role •Ideally you will have worked on Integrated Automation Systems in the Manufacturing or Distribution Industries •Preferably worked on Airport Baggage Handling or Logistic Systems Controls Design / Programming / Test and Commissioning •Good Experience in PLC and HMI programming preferably for S7 1500 PLC using TIA portal, S7 300/400 PLC using Simatic STEP 7 •Good knowledge of Siemens Automation Products and communication Protocols like Profibus, Profinet, ASi, TcpIP etc •BHS Domain knowledge •Reading / understanding of Electrical Drawing in (EPLAN) •Reading / understanding of AutoCAD drawing •CSCS Card (if required for working at construction site) •Microsoft Office Suit •SharePoint •Basic user knowledge of IBM DOORS, RQM - ( Training will be provided if necessary) •Effective communicator with the ability to work within a team environment •Within a project the Controls Engineer can be assigned to the role - Controls Software Lead / Test Engineer / Commissioning Engineer If you would like to learn more about the role, please give James Oatway a call
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