Do you have a background in Social Media?
Do you have excellent customer service skills?
If so, NSL are currently recruiting for a Social Media Manager to be based in Edinburgh.
The role is for an initial fixed period of 12 months with the potential to be extended, based on 40 hours per week, and although working predominately Monday to Friday, flexibility within the role will be required.
What you will be doing…
Working closely with Operational Teams and Clients to ensure all social media matters are dealt with accurately and promptly.
Maintain records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken to ensure customer satisfaction.
Checking to ensure that appropriate changes are made to resolve customers' problems.
Retaining product knowledge to help educate and inform the customer
Working closely with the Client Content & Social Media Team to ensure overall social content strategy meets with all Objectives.
Providing organisational/ administrative support when required.
Enhancing and protecting the reputation of the brand by providing a high level of customer service.Along with your experience in social media, you will need to be positive, organised with excellent communication skills. You will need outstanding written skills, ability to write interesting media and strong IT skills including working knowledge of all social media platforms.
To be an excellent candidate, you will have:
A solid understanding of social media and customer review platforms.
Ability to respond to all customers with patience, empathy and understanding, maintaining composure at all times.
Exceptional attention to detail and a high level of accuracy.
Strong written and verbal communication.
Strong organisational skills.
Ability to use own initiative and prioritise workload.
Previous experience in an administration, customer service or digital role desirable.We ensure all employees receive ongoing support, training in their respective fields and a wide range of benefits. These include:
25 days annual leave plus bank holidays
Training and Development
Cycle to work scheme
Interested? Apply now