2nd Line IT Support
£22,500 - £26,500 PA
6 month FTC
Our friendly client based in Chepstow are seeking a 2nd Line IT Support professional, to join them on a 6-month-fixed-term-contract. They're looking for someone who is keen to implement reliable and appropriate IT systems and processes for this eco-friendly business.
The appointed 2nd Line IT Support will be required to help the company deliver on its business goals. The 2nd Line IT Support professional will act as the first point of call for IT and telecoms queries, responding to various requests regarding technical issues.
Provide hardware and software support
Basic Windows administration
Ensure continuous improvements to services by maintaining a support log
Provide a high level of service to a busy and dedicated team
Recognise that users will not have the same level of technical expertise and provide assistance when needed
Monitor & filter applications
Provide practical solutions for the wider team
A positive, friendly, customer-focused individual
Excellent communication skills
Working knowledge & understanding of Microsoft OS and packages (XP; Vista; Office; Outlook Exchange and Internet Explorer)
Excellent database and IT skills including the use of SQL server, MySQL
Office 365 deployments, using on-premises and cloud-based solutions
MS Windows desktop operating systems
Good understanding of Linux server systems
Telephone systems, including VOIP
Able to show prioritisation skills to manage a varied and changing daily workload
Have an understanding of new and emerging technology such as open data
Be a team player, seeking and sharing knowledge to develop the IT service
For more information on this role, or similar roles, please contact Joe Lyons - (phone number removed)
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